Audit Director – Technology Enterprise Resilience

Excited to grow your career?

Are you looking for a career move that will put you at the heart of a global financial institution?  Then bring your skills and experience to Citi’s Internal Audit Strategy, Innovation & Professional Practices team.

By joining Citi you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Our people make all the difference in our success.

Team/Role Overview

The Audit Director – Enterprise Resilience is a senior level management position, reporting to the Chief Auditor – Technology, Strategy & Governance, Emerging Technologies and Resilience, responsible for managing a team of audit professionals with an overall objective to strategically direct audit activities and assessments of the risk and control environment for Citi’s Enterprise Resilience. This covers the identification and mapping of critical and important business services, impact tolerance setting and testing, recovery and restoration capability, third-party and intragroup dependency management, and incident and crisis management.

This role will primarily focus on resilience across Citi’s global businesses and technology estate, with the overall objective of ensuring that Citi Internal Audit’s approach to resilience positions Citi IA as the leading IA function in the financial services industry.

Citi IA is a dynamic global function of over 2,500 professionals located across more than 60 countries, covering Citi’s global businesses and service to clients and customers through its network in 98 countries. Through a culture of continuous improvement, Citi IA is focused on maintaining its position as a best-in-class IA function and is committed to investing in people, learning and development, innovation, and methodology programs. The Internal Audit mission is to provide independent, objective, reliable, valued and timely assurance to the Board, senior management and regulators of Citigroup and Citibank (and its subsidiaries), over the effectiveness of culture, ethical conduct, governance, risk management, and controls that mitigate current and evolving risks and to enhance the control environment. IA is a change agent within Citi to enhance the control culture of Citigroup worldwide and therefore support senior management decision making around the globe.

Citi operates in over 100 countries and provides consumers, corporations, governments, and institutions with a broad range of financial services and products. Citi strives to create the best outcomes for clients and customers with financial ingenuity that leads to solutions that are simple, creative, and responsive.

What you will do

• Develop and maintain the Internal Audit resilience assurance strategy, ensuring coverage remains aligned to regulatory expectations, emerging risks and the firm's evolving technology landscape.
• Direct and oversee the end-to-end delivery of the Enterprise Resilience audit portfolio, ensuring all audits, thematic reviews, and continuous monitoring activities are executed with high quality, within approved budgets, and in compliance with IA methodology and professional standards.
• Act as a trusted subject matter expert on Enterprise Resilience risks and controls in financial services across the IA team.
• Partner with IA technology, cyber, third-party risk and business audit teams to scale resilience assurance across IA work programs and avoid duplicative coverage.
• Evaluate the identification of critical and important business services, the completeness and accuracy of end-to-end service mapping, and the substantiation of impact tolerances.
• Assess the design and execution of severe-but-plausible scenario testing, including the credibility of assumptions, the realism of test conditions, and the treatment of results that breach tolerance.
• Evaluate recovery and restoration capability, including disaster recovery architecture, failover and switchback testing, backup integrity, data recovery, and the ability to restore within stated tolerances.
• Assess the resilience of underlying infrastructure, including data centres, cloud platforms, network, capacity management and single points of failure, alongside concentration in providers and locations.
• Evaluate third-party and intragroup dependency management, covering criticality assessment, contractual protections, subcontracting and fourth-party visibility, exit planning and stressed exit, and substitutability.
• Assess incident and crisis management, including detection, escalation, invocation, command structures, regulatory notification, and post-incident learning.
• Evaluate the adequacy and effectiveness of internal resilience governance policies, adherence to applicable resilience laws and regulations across jurisdictions, and the robustness of self-identification and self-assessment processes.
• Lead Internal Audit engagement on resilience-related regulatory examinations, thematic reviews, supervisory interactions and significant remediation programmes, providing independent challenge and assurance to senior management and regulators.
• Champion horizon scanning for emerging resilience threats and for emerging methods and approaches in resilience risk management.
• Develop and retain talent in the resilience team, growing both their technical and risk management capabilities.
• Support and endorse the Quality Assurance (QA) function of IA, and resolve issues found by QA, improving audit processes and coverage
• Develop and maintain strong working relationships across other IA teams and relevant stakeholders.

What we will need from you

Qualifications

• Strong track record leading operational resilience, technology risk, disaster recovery, cyber resilience, or third-party risk assurance programs within a global, systemically important financial institution (G-SIFI) or top-tier professional services firm.
• Strong knowledge of end-to-end resilience frameworks (IBS identification, end-to-end mapping, impact tolerances, severe-but-plausible scenario testing, and resilience metrics).
• Comprehensive understanding of modern enterprise architecture, including cloud platforms (AWS, GCP, Azure), microservices, API ecosystems, distributed databases, active-active topologies, and zero-trust security.
• Strong executive presence with a demonstrated ability to influence senior stakeholders, challenge constructively, manage complex global issues and communicate effectively with Boards, senior management and regulators.
• Proven track record of building, leading and developing high-performing global teams, including talent management, succession planning and technical capability development.
• Demonstrated success leading large-scale audit, risk or assurance portfolios across complex, globally distributed organizations.
• Consistently demonstrates sound judgement, independence, integrity and the ability to remain objective in a highly regulated environment.
• Strong understanding of global resilience regulations, notably UK PRA/FCA Operational Resilience regulations (SS1/21, PS21/3), EU Digital Operational Resilience Act (DORA), US Interagency Guidance on Third-Party Risk & Operational Resilience, MAS TRM/ORM guidelines, and CPMI-IOSCO resilience principles.
• Proven experience leading regulatory examinations, remediation validation, and MRA/MRIA closure engagements. 

Education

• Bachelor's degree/University degree in computer science, engineering, or equivalent.
• Professional certifications such as CISA, CISSP, CSSP, CRISC, or CBCI/MBCI are advantageous.

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances.
• Employee Assistance Program  
• Pension Plan 
• Paid Parental Leave 
• Exclusive discounts for employees, family, and friends 
• Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

#LI-MP4

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