Atlassian Systems Administrator

The role requires a solid understanding of Jira products and their system implications, as well as a working knowledge of tool integration.

Duties and Responsibilities

• Support the management and governance of the Datasite enterprise Atlassian suite, ensuring optimal performance and compliance.

• Assist in developing and maintaining policies, processes, and procedures to uphold standards and best practices.

• Create user guides, provide user training and enablement, and participate in the Atlassian Steering Committee.

• Assist with the configuration, implementation, and documentation of Atlassian tools.

• Collaborate with other Atlassian administrators to deliver and maintain effective solutions for users.

• Ensure the scalability, sustainability, and manageability of the Atlassian suite in accordance with industry standards.

• Support data integrity at all levels (team, department, program, portfolio, line of business, and enterprise).

• Enforce enterprise standards and best practices.

• Maintain a positive, customer-service mentality at all times, representing the Datasite standard for service to all internal Atlassian users

• Conduct Atlassian demos, training, and user enablement.

• Serve as a support and escalation point for users and internal customers.

• Advise stakeholders and internal customers on best practices, configuration, and recommendations to avoid common pitfalls.

• Assist with change requests, assessing impacts on the Atlassian suite and risks to architecture, data integrity, and sustainability.

• Participate in planning, implementing, testing, documenting, and communicating changes.

• Create and manage configuration elements, including templates, screens, workflows, screen schemes, permission schemes, and notification schemes.

Qualifications

• 2+ years of Atlassian Suite Administration; deep hands-on expertise with Jira Software, Jira Service Management, Confluence, and others

• Hands-on expertise supporting key third-party add-ons (Advanced Roadmaps, PowerBI for Jira, PowerAutomate for Jira, Jira ProForma, Jira Assets, etc.)

• A working knowledge of agile and kanban practices

• Conceptual and practical understanding of SDLC, ITIL, CI/CD, and Agile Frameworks

• Experience with API lifecycles and building, documenting, and using diverse APIs

• Deep level of business customer understanding and business use cases for the Atlassian suite

• Strong executive presence, facilitation skills, drive for results, attention to quality and detail, and a collaborative attitude

• Self-starter with a keen interest in technology and highly motivated toward success

• Able to work independently and provide updates to management

• Demonstrated teamwork and collaboration in a professional setting

• Excellent problem-solving skills; proven teamwork and communication skills

• Strong analytical and problem-solving capabilities

Preferred Qualifications

• IT Service Management and Project Management experience preferred

• Bachelor’s Degree

• ITIL Foundations Certified

• Jira Administration for Cloud Certification

• Confluence Administration Certification

• Understanding of Github and the connection with Jira

• Experience using Atlassian API integrations