Job Description:
The AR Specialist will serve as the point of contact for AR case management for a dedicated segment client group. In this role, they will coach and support Line Managers and Human Resource colleagues with the deployment of AR processes including grievance, performance improvement and involuntary separation. They will resolve issues and address client needs to ensure situations are resolved fairly; objectively and in a manner that aligns with our 5 Principles and the Associate Concept.
What are we looking for?
- HR experience - ideally in Employee Relations and with UK employment law knowledge.
- Ability to handle and maintain confidential and sensitive information.
- Ability to work independently and own discrete areas of responsibility.
- Solid experience in case management, including the use and development of case management and reporting systems.
- Confident in P&O data analytics and insight generation.
- Ability to handle and prioritize a high case load.
What will be your key responsibilities?
- Working with the AR Manager, provide advice and support to line managers; associates and P&O Business Partners on a range of AR issues including, but not limited to, performance improvement; conduct issues, grievances, sickness absence; flexible working requests and workplace concerns
- Ensure that AR investigations are conducted thoroughly; fairly and objectively and in a manner that aligns with our Five Principles; the Associate Concept and legislative requirements.
- Partner with and coach line managers on performance improvement process and documentation.
- Provide interpretation of AR policies and processes to LM’s and P&O BP’s. Make recommendations regarding policy enhancements and updates as required.
- Work proactively with the AR Manager on case management levels relating to the segment to ensure workloads are manageable and cases are responded to in a timely manner.
- Develop the skill and capacity of line managers in the AR space to manage people issues effectively and independently. As required, create and deliver AR Capability programs for Line Managers and HR Business Partners.
- Provide support as required to the AR Manager on any org change initiatives including org restructures; business transfers; changes to terms and conditions of employment etc.
What can you expect from Mars?
- Work with diverse and talented Associates, all guided by the Five Principles.
- Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.
Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
