Associate Product Support Specialist, Upper Extremities - East Anglia & Essex

Why join Stryker?

Do you want to work for one of the world’s leading medical device organisations? Our aim is to make a difference to patients’ lives every day, delivering innovative products and technology to make healthcare better. We are committed to advancing healthcare. We have never been afraid to push forward and navigate the best paths for our clients and patients.

In this role you will develop the skills and certifications necessary to optimally perform in this technical and clinical role. Gain hands-on training and experience on the use of Stryker’s products, specific to Upper Extremities portfolio including:  Blueprint planning software, Tornier shoulder solutions (e.g. Perform Humeral, Perform Reverse and Flex), and Latitude EV elbow, to ensure successful surgical outcomes.

Provides clinical product support to all end users and on-site guidance and assistance during surgical procedures. Resolves technical product and service issues as needed. Provides training, ongoing in-services, and customer education to assigned account(s). 

To mission is to grow Stryker's Trauma & Extremities business by promoting clinical products to Orthopaedic Surgeons and optimizing customer service, growing existing accounts through technical expertise.

Responsibilities:

• Always demonstrate outstanding ethics.  Treats customers and employees with respect, represents the company in the best possible light.

• Communicate essential benefits of products and their clinical applications.

• Act with integrity and reactively delivers on commitments within the required timescales.

• Construct a basic business plan with input from mentor/manager.  Daily, weekly, and monthly planning decided in partnership with mentor and RSM.

• Develop rapport. Understand the importance of relationships in selling.  Using open questioning techniques to ascertain customer's needs and has good working knowledge of key brands to open opportunities for the sales team to sell.  Uses customer troubleshooting opportunities to grow and protect the business.

• Understand that there are multiple stakeholders in the decision-making process and asks appropriate questions to identify the stakeholders.

• Achieve sales results in line with the annual sales target and KPI metrics.

• Support/maintenance of existing customers to maintain customer satisfaction/quality and collaboration with the Sales Team and other departments.

• Market observations to strengthen own position and constant analysis of responsible area

• Address challenges with the customer and develop solutions (with support of RSM/Sales Team)

• Participate in in-house meetings to discuss organizational, development, and business issues and enhance relevant knowledge and skills

• Administration of IT based customer database/CRM-Tool

Clinical/Technical Expertise

• Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.

• Educate surgeons and staff on the clinical benefits of the enabling technology and best practices with confidence, enthusiasm and respect.

• Complete 101 and 201 training and develop an understanding of all basic manual procedures.

• Develop ability to competently cover complex primary and revision procedures.

What you need?

• Excellent communication skills

• Aptitude for learning

• Analytical and planning skills

• Flexible approach to work to adapt to changes

• Strong teamwork and networking skills

• Computer skills, MS Office

• Tech savvy and minded

• Experience of working in theatre would be beneficial

• Willingness to travel and occasional weekend work

• Positive attitude, a "can do" solution orientated approach to succeed

• Goal Orientated, to thrive in this fast-paced environment you will stop at nothing to ensure you achieve your goals, keeping the patient/customer and their requirements squarely in focus, we want people who deliver safe and robust solutions.

• High Ethics & Integrity, we want you to win in the right way, that’s a fundamental building block of Stryker’s vision of being the most admired company in healthcare

• An interest in anatomy and physiology

• Valid UK drivers license.

What do we offer in return?

• Ability to discover your strengths, follow your passion and own your own career

• In-house product training program

• A comprehensive total rewards package

• Quality products that improve the lives of customers and patients

• A winning team driven to achieve our mission and deliver remarkable results

• Coworkers committed to achieving more and winning the right way

Our benefits include bonuses; commissions; healthcare; family and parenting leaves; wellness programs; onsite gym's and restaurants; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

In line with the requirements of the role, you will also receive a mobile phone, iPad, laptop, and company car or car allowance.

Who are we?

Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including orthopaedics, medical and surgical, and neurotechnology & spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries around the world.  

For more information, please visit our website at www.stryker.com.