Associate International Logistics Coordinator

Cryoport, Inc. is redefining temperature controlled supply chain support for the life sciences industry by continually broadening its platform of solutions, serving the biopharma, reproductive medicine and animal health markets.

Job Title: Associate International Logistic Coordinator

Overall Mission:

The International Logistics Specialist  is responsible for organizing international shipments in line with temperature control requirements and the Group QA & EHS policies. He/she is accountable for the most appropriate transport solution in accordance with the CRYOPDP Hybrid, premium or full premium service offer and the customer's requirements :  route, sustainable mode of transport (air, train, road, multimodal), transit time and cost. 

Main Contribution:

Operational Excellence
● Coordinate international shipments and ensure compliance with local regulations and government
agencies.
● Communicate daily with affiliates and Local Service Providers (LSPs) to provide logistics services.
● Manage import/export documentation (commercial invoices, AES filing, customs clearance, etc.).
● Request airline bookings (UPS,SOV & DHL) and coordinate pickup/delivery of shipments worldwide.
● Maintain and update consignment notes and shipping files in the Transport Management System (TMS).
● Monitor shipment progress, update milestones in TMS, and liaise with vendors on costs and routing options.
● Work with Group Supply Chain to recognize and manage Total Cost of Procurement (TCP) and Total Cost of Value (TCV).

Customer & Service Management
● Ensure efficient handling of customer complaints and queries with the Control Tower Quality Manager.
● Provide prompt responses to internal and external customers.
● Promote CRYOPDP’s unique service features to increase customer dependency.

Performance KPIs
● On-time-in-full (OTIF) service performance percentage.
● Number of temperature deviations in shipments.
● Number of airline and transit delays.
● Number of CAPAs (Corrective Action Preventive Actions).
● Customer and internal stakeholder feedback.

● Specificity on the job : The work schedule is 5 days a week, 8 hours a day. Start times vary. Work hours
and shifts are subject to change depending on operating business conditions and needs. The employee
may be required to work overtime, holidays or weekends.
● Must be available at all times and shifts to respond to emergencies as a first responder. Standard shift is
Monday to Friday, but due to the nature of our 24/7 operation you will be required to assist with
occasional out of hours cover

Interface

• Internal

  Group Operations

  Group Sales

  Client Relationship Managers

  Finance

• External

• Clients

• Local Service Providers (LSPs) in EMEA, Americas, and APAC

Specific Experience & Knowledge Required

• Compliant with GDP, HMRC, MHRA, IATA, CAA guidelines.

• Knowledge in dangerous goods regulations, passenger and cargo airlines. 

• Import / Export license and demonstrate experience with Controlled Drugs.

• US Customs regulations compliance 

• Commercial acumen (customers/performance profitability )

Interpersonal skills 

• Customer centric with strong Ability to creatively solve problems and “make it happen” mindset.

• Excellent organizational skills and an ability to prioritize and manage high workloads in challenging situations and meetings deadlines
  Ability to make considered and consistent decisions

• Strong desire to work in a company that has a mission to improve the health of people around the world.

• Attention to detail

• High energy, sense of urgency, and ability to meet deadlines.

• Team player with the drive to contribute to a mission-driven company.