Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Summary
The Software Engineer will be focused on the development of the customer experience. They will be responsible for the architecture and frameworks on which the UI runs. This individual will also be a part of the Sendero Messaging team that works to provide digital communication channels to our first-in-class, modern communication product, Genesys Cloud. As well as the administrative UIs used by our customers to configure their experience. They will be able to influence the frameworks used and bring modern technologies, patterns, and designs to the product.
Responsibilities / Job Duties
Develop new web applications for our digital messaging platform using React, Angular and/or Vue
Help modernize some of the legacy UIs we have into modern frameworks and architecture.
Contribute to our team-maintained continuous deployment pipeline.
Perform collaborative code reviews with other developers
Recommend new technologies as components of a solution when appropriate.
Troubleshoot production support issues post-deployment and provide solutions.
Ownership of features beginning to end from design documents and reviews to acceptance testing and deployment
Work with product and UX teams to field requests and build generic solutions that benefit all our customers/stakeholders.
You will work in small autonomous teams.
You will receive mentorship as you get up to speed with our development environment and tech stacks
Required Qualifications
Exposure to modern ECMAScript features (Promises, async/await, classes, etc.)
Experience with TypeScript is a must
Have built complete UIs before
DOM, CSS, etc.
Exposure to one or more web dev frameworks (React, Vue, Angular, Ember)
Exposure to browser js apis (DOM, postmessage, localstorage, etc.)
Must have Node ecosystem and JavaScript tooling experience
(Vite, Webpack, etc.)
Knowledge and experience with git
Experience writing and maintaining automated tests (unit and integration)
You solve problems and make significant contributions.
You are curious and keep informed about new tools and technologies.
Can provide and accept constructive criticism for pull request reviews.
You have experience collaborating with external teams (product, UX, other dev teams)
Our Benefits:
Flexible work schedules and work-from-home options
Development and career growth opportunities
Excellent pension scheme
Bonus scheme
Health Insurance
Income Protection & Life Assurance
Family-friendly leave allowances, including paid maternity and paternity leave.
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
