Associate, End to End Client Onboarding

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia.. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.

As one of the top financial groups globally with a vison to be the world's most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of MUFG's global business creates opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do.We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

MUFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: MTU) stock exchanges.  The group’s operating companies include, but are not limited to, Bank of Tokyo-Mitsubishi UFJ, Mitsubishi UFJ Trust and Banking (Japan's leading trust bank), Mitsubishi UFJ Securities Holdings (one of Japan's largest securities firms), and MUFG Americas Holdings.

Please visit our website for more information - mufgemea.com.

The End-to-end Onboarding and Regulatory management team is part of the Client Lifecycle Management team, which is situated within the Corporate and Investment Banking Division of MUFG Bank. However, this function acts as a centralized 1st line support team, providing support to MUFG Securities both in London and in Amsterdam and MUFG Bank, London Branch.

MAIN PURPOSE OF THE ROLE 

This role is to support the Securities Client Onboarding and Regulatory Management Lead with the build-out of an Onboarding and Regulatory Management Centre of Excellence.

As a significant support function, interacting with the customer and internal stakeholders, customer experience is paramount for the team. This individual will be a key point of contact for a number of desks in relation to end to end onboarding onboarding for new clients and new product set ups along with management of regulatory onboarding as required. Delivery of these activities and proficient management information is essential to succeeding in this area.

KEY RESPONSIBILITIES

• Coordinate the onboarding process for Securities & Global markets businesses, dedicated point of contact for end to end onboarding co-ordination, driving liaison with KYC, Legal, Credit, Regulatory and Operational teams.
• Front Office point of contact for Onboarding process: Dedicated point of contact for a number of desks across Securities business in relation to their onboarding pipeline. Manage prioritization of onboarding pipeline between Front office and onboarding teams.
• Regulatory onboarding: support regulatory onboarding resource with management of regulatory onboarding process. Share regulatory documentation with client and capture regulatory data points.
• Issues management: identification of key dependencies and issues causing delays to onboard process, support remediation of same ensuring stakeholder engagement through to resolution.
• End to end onboarding SME: act as SME on Securities onboarding process by developing a good understanding of each element of the onboarding process including key systems used by various teams involved.
• Drive process improvements: proactively find opportunities to improve onboarding process to both reduce time to market and improve end-to-end customer experience.
• Client Interaction: direct interaction with client regarding regulatory / onboarding requirements. Ensuring alignment with other onboarding areas to ensure enhanced client experience.
• Management Information (MI): Maintain and publish meaningful MI in relation to end to end onboarding activities.
• Active involvement in driving procedural and policy improvements: Actively seek out opportunities to improve the end to end onboarding process; including the strengthening & implementation of controls and improving efficiency.

WORK EXPERIENCE

Essential:

• One or more of the following is essential:
  • 5 years + in Front Office (1LoD) management environment
  • 3 years + Relationship management / sales experience with a proven track record of delivery

Preferred:

• Previous experience within a top tier financial institution preferable, but not essential
• Good understanding of Securities / Global Markets products

SKILLS AND EXPERIENCE

Functional / Technical Competencies:

Essential

• Tangible experience of Client Relationship Management within a complex organizational structure, with the ability to demonstrate successful outcomes of historic Client Outreach management
• Broad knowledge of investment bank products with particular focus on Sales and Trading and Capital markets.
• Broad knowledge of Markets Regulations (MIFID II, EMIR, Dodd Frank, CFTC, SBSD, Volcker, FATCA/CRS)
• Ability to complete milestones and work toward multiple deadlines simultaneously
• Able to communicate effectively to key stakeholders at all levels and drive positive outcomes
• Face to face connects with Front Office, Clients, Compliance and other stakeholders as needed
• Strong work ethic and ability to work with limited supervision in a busy and sometimes pressurised environment.
• Excellent Attention to detail
• Experience of creating processes and delivering services by using tools such as data mapping, data and business flow diagrams
• Excellent Microsoft Office skills – Excel (data manipulation, lookups, pivot tables) and Powerpoint (Clear, concise, well formatted reporting).
• Experience of preparing MI and presentations

Education / Qualifications:

Essential

• Degree Level or relevant industry experience

PERSONAL REQUIREMENTS

• Excellent communication skills
• Results driven, with a strong sense of accountability
• A proactive, motivated approach.
• The ability to operate with urgency and prioritize work accordingly
• Strong decision making skills, the ability to demonstrate sound judgement
• A structured and logical approach to work
• Strong problem solving skills
• Excellent interpersonal skills
• Excellent attention to detail and accuracy
• A calm approach, with the ability to perform well in a pressurized environment
• Excellent Microsoft Office skills

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.