Associate Director (Transaction Management)

Associate Director (Transaction Management) 

Global Occupier Services 

London 

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 52,000 employees in more than 60 countries provide deep local and global insights that create significant value for occupiers and investors around the world.

Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $5 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory. 

We have a fantastic opportunity for an Associate Director (Transaction Management) to join our expanding, market-leading Global Occupier Services team.  

You will be supporting in the implementation of the business plan through managing and developing client relationships, contributing to business development assignments, managing client’s assignments, representing the office/ team in the market. Your role will include managing responsibilities for project delivery, reporting and fulfilling revenue and profit targets. 

Responsibilities:  

Clients & Marketing  

• Maintain, develop and strengthen strategic relationships with new and existing clients, actively developing business opportunities.  

• Day-to-day liaison with assigned client representative(s) during the course of an instruction.  

• Establish and maintain own and team profile internally and externally through effective PR and deal promotion.  

• Manage or contribute to initial discussions, preparation of tender documents, delivering pitches/ presentations and conducting negotiations.  

• Ensure projects and reports are delivered on time and in budget and to client objectives.  

• Strengthen Cushman & Wakefield’s integrated portfolio by building links across business groups and global office network and working collaboratively to generate new instructions, pool expertise and provide advice.  

• Proactively looks for and is able to target new business and revenue opportunities with new and existing clients.  

• Manage and liaise with internal teams and external consultants to provide a full service to the client. Including overseeing communication, reporting and documentation from C&W local offices to ensure high quality service standards.  

• Create and implement plans for gathering and acting on client feedback.  

• Advise clients on portfolio strategy and optimisation solutions.  

Profit & Finance  

• Identify and deliver cross-selling opportunities for other areas of the business.  

• Contribute to projecting annual fee income via accurate fee forecasting/managing potential fee pipeline.  

• Effectively use established systems for debtor and disbursement recovery to secure cash flow and profitability, e.g. billing, debt pricing, costings. 

• Understanding of product pricing and maintain profitable fee structures. 

• Grow revenue and profitability generated by existing clients.  

Operations & Risk  

• Ensure timesheets are up to date and reflective of current work.  

• Ensure own and team’s work complies with firm procedures and guidelines (health & safety, quality, risk, professional code of conduct).  

• Identify, manage and mitigate risks by implementing plans to review output of quality and risk procedures and achieve clear internal and external audit reports.  

• Support and help drive both internal and external processes.  

People & Teams  

• Provide on-going coaching, mentoring and other development opportunities for Director reports and/or Surveyors/ Consultants; conduct performance reviews with direct reports.  

• Keep own knowledge of relevant case law up to date.  

• Lead and co-ordinate the work of team on client projects; prioritise activities and delegate on the basis of appropriate expertise and development needs of team.  

• Sets and achieves own objectives in line with business plan and update with line manager as necessary.  

• Undertake and record the requisite amount of Continuing Professional Development (CPD).  

• Participate in non-fee generating activities such as graduate recruitment, L&D, resourcing and support local office social activities.  

• Bring fresh ideas and innovation to the group to enable a level of self-improvement.  

Qualifications:  

• Degree level qualification in Commercial Real Estate or related but not essential. 

• RICS / MRICS. 

Core Knowledge & Experience:  

• Proven track record across a variety of sectors.  

• Experience of leading projects to deliver seamless client service.  

• Demonstrable ability to take responsibility of sizeable and complex client instructions.  

• Business development and client relationship management. Demonstrable understanding of client needs.  

• Experience in networking and building relationships internally and externally.  

• Experience selling successfully to clients.  

• Experience in lead client contact positions, conducting pitches and presentations.  

• Demonstrable technical competence in areas relevant to role.  

• In-depth market and local knowledge in the relevant business area.  

• In-depth knowledge of the real estate industry sector.  

• Financial acumen and budget management.  

• High level business and report writing experience.  

• In-depth knowledge of current legislation and case law relevant to role.  

• Some experience in managing people and teams.  

• IT skills (MS Word, Excel, PowerPoint, Outlook, Internet).  

Core Knowledge & Experience (specific to the role):  

• Strong eye for detail.  

• Pro-active approach.   

• Excellent presentation skills in the output and delivery of client work.  

• Ideally, experience of international real estate markets or working in a cross-border role.  

Skills & Personal Qualities:  

• Ability to manage multiple projects at the same time, maintaining an excellent quality of service.  

• Strong selling and negotiation skills.  

• Proactive and solution oriented.  

• Very high standards of presentation.  

•  Good marketing skills.  

• Good commercial awareness skills.  

• Coaching and leadership skills.  

• Good communicator.  

• Time management.  

• Business and report writing.  

• Team player.  

• Excellent command of written/verbal English. 

We foster a culture of inclusion that embraces the unique strengths, perspectives, and experiences of all our employees. We firmly believe that our diversity enhances our team's capabilities, leading to improved decision-making, innovation, and business outcomes. If you have any reservations about applying, please don't hesitate to reach out to your local recruiter for additional information