Here’s a summary of the role:
The UK Data Products Client Services team delivers outstanding service to clients subscribing to YouGov BrandIndex and Profiles. We combine syndicated tools, advanced analytics, data visualisation and powerful storytelling to answer our clients’ most strategic business questions — from brand health tracking and customer journeys to audience profiling and campaign effectiveness.
As an Associate Director, you will play a pivotal leadership role within this team. You will manage a mini-team responsible for the day-to-day relationships with a portfolio of key clients, acting as a trusted strategic partner to senior stakeholders. Your focus will be on ensuring clients unlock the full value of their subscriptions, driving engagement, retention and commercial growth, while delivering high-impact, insight-led solutions.
Here’s a breakdown of what you’ll do (not all of it, just the important stuff):
- Own and lead relationships across a portfolio of key client accounts, driving renewals, upsell and cross-sell opportunities.
- Leverage deep expertise in BrandIndex, Profiles and broader YouGov capabilities to deliver maximum client value
- Develop a strong understanding of clients’ business objectives and translate them into tailored data-driven solutions.
- Deliver compelling insight discovery and storytelling, addressing both recurring and ad hoc business questions.
- Design and deliver proactive insight reports, including Brand Tracking, Market
- Sizing and Audience Profiling
- Lead onboarding, training and client workshops to ensure high adoption an engagement
- Partner closely with Account Management teams to ensure seamless commercial and servicing excellence
- Manage and mentor junior team members, supporting their research, technical and consulting skill development
These are the essentials you’ll need to get an interview:
- 4+ years’ experience in client-facing market research, consulting or data
- analytics
- At least 3 years managing direct client relationships
- Experience managing or developing junior team members
- Strong consulting capability: analysing data, deriving insights and designing
- action-oriented recommendations
- Confident diving into complex datasets to uncover compelling narratives
- Excellent presentation skills, with experience engaging audiences from analysts to senior executives
- Advanced MS Excel and PowerPoint skills
#LI-AQ1
Why join YouGov?
Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.
Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.
Life at YouGov
We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.
We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.
Equal Opportunity Employer
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.
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Top Skills
YouGov London, England Office
Group Head Office, 50 Featherstone Street, ,, London, United Kingdom, EC1Y 8RT
