Associate Director, Business Operations

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Reporting to the Real Estate & Data Center Regional Leader for Northern Europe & MEA, the Regional Operations Lead oversees all operational and financial aspects for the RDC organization across the region, leading a team of five business analysts. 

• Ownership and management of the regional management system. Pro-actively identify and drive areas for operational improvement.

• Drive and lead implementation of global and regional methods, processes, and strategies to enhance performance and efficiency across the region.

• Act as a strategic business partner and point of contact for operations-related areas.

• Ensure robust data management and governance; identify and resolve any issues impacting data availability, integrity or completeness.

• Support wider regional team in monitoring project progress, including business case reviews and OPEX & CAPEX approval processes.

• Recommend, implement, and monitor metrics and reporting methodologies for all facets of RDC operations.

• Work closely with RDC Territory Leads and Portfolio Manager to develop and present strategic portfolio plans and business cases to Regional Leader and Executive leadership.

• Act as delegate to RDC Regional Leader.

• Oversee monthly financial forecasting across the region. Monitor progress against budget and identify opportunities for optimization.

• Manage annual regional RDC budget planning process, both OPEX and CAPEX.

• Coordinate with teams responsible for generating financial reports and analysis, ensuring accuracy and clarity.

• Collaborate with Global RDC, Enterprise Services Finance and local Finance teams, ensuring RDC budget and forecast alignment throughout the organization.

• Lead, manage, and develop business analyst team, and contribute to wider RDC regional team member development.

• Oversee change initiatives within the region, ensuring successful adoption of new processes, tools, or organizational shifts through proactive communication and training.

• Work closely with RDC Regional Leadership team to drive organizational culture and engagement; identify areas for improvement and action planning.

Who You Are

• Bachelor’s degree in real estate, finance, business administration or equivalent.

• Minimum 10 years of experience in a real estate, finance or operations related role.

• Excellent communication, leadership, and change management skills.

• Proven ability to manage high-performance teams and large-scale global/regional initiatives.

• Strong understanding of corporate finance and accounting principles.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

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