Associate Director Application Support Engineering

Are you ready to make an impact at DTCC? 
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. 
Pay and Benefits: 
 

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, 
• Pension  
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

The Enterprise Application Support (EAS) team is responsible for providing technical application support for all DTCC lines of business. Within EAS, the Associate Director Application Support Engineering / SRE is a senior technical role responsible for driving the implementation of SRE Principles and Practices to ensure overall reliability, scalability, and performance of critical systems, leading deep incident analyses, advocating and driving design of the monitoring and support processes automation, and collaborating with development teams to ensure system stability and uptime across the organization, acting as a technical leader in promoting a strong SRE culture within the company. The SRE team works closely with development teams, infrastructure and network partners, security partners, Scrum Masters, and business/product partners to improve observability, operational supportability, and resiliency of the business applications. 

Your Primary Responsibilities:
 

• Scrum Participation: Join all project stakeholders planning and design sessions, sprint zero and stand-ups for all new delivery, to champion NFRs reflective of a strong observability and resiliency traits.
• Team Leadership: Assist with managing and mentoring a team of SREs, assigning tasks, providing technical guidance, and fostering a culture of continuous improvement. Actively contribute to Communities of Practice, Scrum meetings, constantly driving an engineering culture within the broad EAS community. 
• System Reliability Architecture: Drive the implementation of SRE Principles and Practices to foster reliable, resilient, and scalable systems, considering redundancy, fault tolerance, and disaster recovery strategies. Make design recommendations that will allow the application to recover without cleanup activities or create a recovery runbook for application support team to follow for improved application recovery times.
• Monitoring and Alerting: Work with the application support leadership to ensure implementation of comprehensive monitoring systems to identify potential issues proactively, define actionable alerts, and establish SLIs (Service Level Indicators) and SLOs (Service Level Objectives). 
• Incident/Problem Management: Facilitate timely incident and problem diagnosis and resolutions, conducting post-mortem analysis and work with the problem owners to help identify root causes and prevent future occurrences. 
• Collaboration with Development Teams: Work closely with development teams to integrate SRE practices into the software development lifecycle, promoting code quality, reliability, and observability. 
• Technical Expertise: Stay updated on emerging technologies and industry trends related to cloud computing, distributed systems, and reliability engineering. 
• Operational Readiness: Attend and present operational readiness with application support (EAS L2) at each project management meeting - raise any operational risks and concerns. Test NFRs in UAT environments to validate effectiveness and completeness of operational capabilities.
• Risk Management: Partner with IT Embedded Risk Managers to identify strategic solutions for risk incidents.
• Metrics and Reporting: Demonstrate operational improvements through defined KPIs.

Qualifications:

• Minimum of 8 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

• Extended knowledge of SRE Principles/Practices and metrics as well as traceability
• Excellent problem-solving skills and passion for automation
• Failure Mode Analysis - evaluate how the application behaves for hardware failures in the middle of processing. 
• Demonstrate knowledge of DevOps toolchains and process
• Working knowledge of Monitoring / Big data tools such as Splunk ITSI and Dynatrace 
• Knowledge in maintenance and support of AWS functionalities and services
• Experience/working knowledge in the following is a big plus:
  • Hand-on Experience in SQL/PLSQL, Unix, Linux, Windows
  • Working experience in Shell Scripting, Python, Perl, JavaScript
  • Good knowledge in AutoSys, ServiceNow, JIRA
• Champion Inclusion: Embrace individual differences and create an environment of support, belonging and trust. Invite every voice, every day.
• Communicate Clearly: Listen to understand, ask questions for clarity and deliver messages with purpose. Be intentional to ensure your message is understood.
• Cultivate Relationships: Show care and compassion for others and authentically build networks across functions. Partner up, down, and across to enable enterprise results.
• Instill Ownership: Ensure accountability, manage execution, and mitigate risk to deliver results. Be proactive to make a positive impact.
• Inspire Growth: Develop yourself and others through coaching, feedback and mentorship to meet career goals. Build capabilities of others, strengthen our organization.
• Propel Change: Think critically, respectfully challenge, and create innovative ways to drive growth. Be bold and challenge to make things better.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork.  When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

Learn more about Clearance and Settlement by clicking here.

IT Architecture and Enterprise Services are responsible for enabling digital transformation of DTCC. The group manages complexity of the technology landscape within DTCC and enhances agility, robustness and security of the technology footprint. It does so by serving as the focal point for all technology architectural activities in the organization as well as engineering a portfolio of foundational technology assets to enable our digital transformation.