At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
WHAT YOU'LL DO
The Principle AI Success Manager is a senior individual contributor role on our Decisioning Services team. You will be responsible for ensuring BrazeAI customers achieve measurable business outcomes with the product. This includes directly managing executive relationships, shaping and executing use cases, and driving renewals and expansions. You will operate hands-on with customers, quarterback internal resources, and serve as the voice of the customer to Product and Marketing.
Responsibilities
- Act as the overall commercial owner for the end-to-end customer lifecycle, from day one of the contract through deployment, ongoing delivery, renewal, and “churnarounds”
- Teach customers key AI and marketing experiment concepts related to BrazeAI (e.g., what is AI decisioning / reinforcement learning and why is it the right approach for lifecycle marketing, experiment methodology best practices, measurement, attribution)
- Build business cases and ROI forecasts based on data extracted from BrazeAI and assumptions
- Performing ad-hoc data analysis (e.g., SQL + Excel crunching) to create performance/insights views as part of data driven stories
- Manage executive-level relationships with customer stakeholders, acting as a trusted strategic partner.
- Lead workshops, SteerCos, and strategic sessions to align on objectives, success criteria, and ROI
- Develop compelling presentations and narratives to communicate insights and value to executives.
- Troubleshoot account challenges by diagnosing root causes and executing recovery plans for at-risk accounts.
- Design, execute, and optimize BrazeAI use cases; identify and scope future opportunities.
- Partner with Sales to develop expansion opportunities.
- Collaborate with Product and Marketing teams by clearly articulating customer needs, validating product hypotheses, and contributing customer stories and case studies.
- Maintain high-quality account documentation, health tracking, and planning artifacts for your portfolio.
WHO YOU ARE
- Commercially accountable operator — Proven ability to deliver on retention and expansion targets, manage risk proactively, and tie activities to financial outcomes.
- Analytical mind — Skilled at drawing insights from raw data, running analyses, and presenting clear, data-driven recommendations.
- AI teacher — Capable of credibly explaining AI, experimentation, and measurement in a way that is consumable by technical and less-technical audiences
- Hands-on and customer-focused — Comfortable engaging directly with executives, facilitating workshops, and leading SteerCos.
- Executive-ready communicator — Exceptional written and verbal communication skills; adept at synthesizing complexity into sharp narratives.
- Cross-functional collaborator — Able to align Sales, Delivery, Product, and Marketing around account plans and customer outcomes.
- Structured and disciplined — Organized in managing dashboards, documentation, and account strategies; escalates crisply when needed.
- Growth-oriented — Interested in expanding scope over time, with potential to step into people management based on performance and business needs.
Background
- MBA, or other higher degree (masters or PhD) in relevant business, finance, or analytical field
- At least 4-5 years of management consulting experience
- Work experience in data science, computer science, math/analytics is a ++
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.
Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.Top Skills
Braze London, England Office
Braze London Office
10th Floor, Exchange House, Braze, 12 Primrose St, London, United Kingdom, EC2A 2EG
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