Join Savanta’s UK Operations team as an Associate Director within our Agencies/Clariti, Client Service Team! We are looking to recruit an experienced AD on a 12 month Fixed-Term Contract.
Savanta is a data, market research and advisory company with teams in the UK, Americas, and APAC. Savanta is on a bold journey transforming from a traditional market research firm into a tech-first, insights-driven leader.
This role would be working for our new brand. Clariti, the Agency for Agencies. We’re a challenger brand looking to make a big impact and innovating heavily in our tech and product offering for clients. Our flexible, consultative approach to project delivery allows our clients to work in a way that suits them. Offering audience access, online survey programming, data dashboard solutions and advanced analytics, Clariti delivers high-quality, reliable data on every project.
We work with some of the world’s best-known agencies and consultancies, including WGSN, EY, Nielsen Sports, Brand Finance, Boxclever and PwC.
This role is predominantly focused on online quantitative data collection and fieldwork.
About the Role:
This position sits within the UK Operations team, specifically the Client Service Team. The team will predominantly service new business along with legacy client accounts.
This is a fantastic opportunity for a dynamic AD seeking a 12-month fixed-term contract to make a real impact in a collaborative and high-performing environment.
As an Associate Director in Client Services, you will play a hands-on role in delivering complex, high-quality research projects. You will apply your knowledge, expertise, and analytical skills to support clients in better decision-making. You will also be responsible for managing and supervising staff members to motivate and aid their development.
In this role you’ll:
- Oversee small to medium-sized client relationships and lead the day-to-day management of large projects, specifically online quantitative fieldwork.
- Take full ownership of complex projects, with accountability for end-to-end delivery of high-quality research data collection.
- Champion a client-first approach, ensuring Savanta consistently delivers outstanding service and operational efficiency.
- Drive team improvements by developing new propositions, engaging in marketing activities, and nurturing a positive team culture.
- Play a key role in shaping the future of our Client Service Team and supporting business growth (including Key Account Management and New Business Development).
- Aid the onboarding of new clients with Clariti ways of working proactively working with the Commercial team to ensure service levels are met.
- Support team members in the successful delivery of projects and smooth running of client accounts.
More specifically, the role will also involve:
- Having a consultative approach with clients and internal research teams during project setup, providing guidance.
- Managing and developing staff members.
- Working with the internal programming team in utilising bespoke technology.
- Monitoring project timelines, budgets and costs, and able to raise alerts if there are issues with costs / timings.
About You:
The role is suited to someone with existing agency expertise in market research operations looking to expand their skill set and advance their career.
The successful applicant will demonstrate:
- Strong knowledge of quantitative research methodologies within an agency setting.
- Significant experience in project managing online quantitative market research.
- Proven track record of growing client accounts.
- Experience in managing and developing staff members.
- Experience of industry wide platforms and has been actively involved in development and improvement of the systems.
Career progression is possible for all staff that show a passion and drive for continued successful project delivery. You’ll be part of an established, inclusive team with a flat management structure, robust career support, and key responsibility - including account management for long-term client relationships.
Please click here to view the full job description
And in return, Savanta offers:
- Salary range: £44,000 - £55,000
- Bonus scheme
- Unlimited annual leave
- Hybrid working
- Ongoing Training & Development
- Flexible working practices
- Health & wellbeing package
- Financial health package
- Team & Company Socials
- Committees for Health & Well Being, Charities & Volunteering and DE&I
Why Join Us:
With offices in the US, Canada, India and the UK, over 500 staff globally, and ambitious growth plans, Savanta offers the benefits of scale, whilst our specialists with their deep expertise and nimble teams, make life at Savanta feel more like working at a ‘boutique’ agency.
Our client portfolio includes some of the world’s most recognizable and valuable brands such as Google, Meta, Pandora, Vodafone, Samsung, Heineken, LEGO, Aston Martin, Unilever, and the Cabinet Office.
The company was founded on the belief that tech should be integral to its success, and this culture of tech innovation makes us best placed to put Savanta at the heart of our clients’ businesses offering solutions before they even know the problem.
Part of the vibrant Next 15 Communications Group, we have an entrepreneurial and inclusive company culture that actively recognizes and values its people and offers unrivalled scope for career development, including mentoring, coaching as well as extensive training programs.
Savanta is committed to being an equal opportunities employer and continuously strives to be an employer of choice. Our people are our greatest asset - we value workplace diversity and inclusion, oppose all forms of unlawful discrimination, and welcome applications from suitably qualified candidates of all backgrounds.
All candidates will be considered equally; however, we are unable to offer visa sponsorship.
We encourage authentic responses to demonstrate your experience and approach, rather than relying on Generative Al tools to write your cover letter or any questions in the application process. We may use Al Decoders as part of the review process and if answers match to a high extent that may be factored into the review.
For information on how Savanta uses your data, please see https://savanta.com/about/careers/job-opportunities
Top Skills
Savanta London, England Office
60 Great Portland Street, London, United Kingdom, W1W 7RT
