The role involves providing project support for Linux environments, ensuring BAU service efficiency, investigating issues, managing incidents, and performing system checks. Responsibilities also include maintaining documentation, performing upgrades, and adhering to industry best practices.
About CLS:
CLS is the trusted party at the centre of the global FX ecosystem. Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective. Trillions of dollars’ worth of currency flows through our systems each day.
Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use.
CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.
Our ambition to make a positive difference starts with our people. Our values underpin everything that we do at CLS and define our working environment:
- Pivotal purpose
- Trusted guardian
- Targeted innovation
- Facilitate connections
- Delivering excellence
- Inclusive culture
Job information:
- Functional title - Infrastructure Unix Support
- Department - Technology
- Corporate level - Assistant Vice President
- Report to - Vice President
- Location - London, onsite 2 days per week
Key Responsibilities
- Provide project support for the Production Linux environments with Symantec Clustering Technology. Responsibilities include Linux backup/restores, daily checks, maintenance tasks and building new systems and applying service packs. Manage and escalate problems as appropriate.
- Ensure that the BAU service is prioritised, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place.
- Investigate defects or problems; work with internal CLS teams and external vendors to Identify solutions and support any fixes that are required as part of service improvement.
- Follow the CLS Change Management procedure and other standard practices in installing, configuring and supporting Linux Cluster and Linux Infrastructure and relates items in Test and Production environments.
- Upgrade or maintain software at a time when the impact to the business is minimised. Execute the failover for the Linux and application services as required.
- Create, maintain and review operational process and support documentation.
- Perform daily/weekly/quarterly system checks. Ensure any issues identified are tracked and addressed.
- Participate in planned weekend work as required.
- Perform monthly operating system security patching.
Strategic
- Ensure CLS internal systems are managed to the highest standard by following industry best practice.
- Where appropriate, contribute to the development of existing and new IT process and procedures to enhance service transitioning and the service lifecycle.
- Demonstrate good problem management ownership and prevention of SLA breaches under Incident/Problem Management processes.
Leadership
- Through example and behaviour, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering the service.
- For any Projects you are working on, be accountable for the successful transition of new IT services into support, meeting the team’s service acceptance criteria.
Success Factors
- Possess a strong service-oriented mind set who can consistently deliver a high level of service to the business.
- Be able to manage their time effectively and prioritise their own workload in order to meet changing demands from the business.
- A high level of presentation and communications skills with the ability to communicate confidently with both business and technical staff at all levels.
- Ability to engage with the business to effectively support the environment with some oversight.
- Input into the Linux infrastructure changes at the weekly/daily CAB. Ensure other team’s changes do not have an impact on the delivery of the Linux services. Review and approve changes for the Linux team as required.
- Maintain and troubleshoot backup systems.
- Maintain and support the enterprise Production Linux server domain, VMware Virtual Infrastructure environment, datacentre server hardware infrastructure
Essential
- Bachelor’s degree or equivalent
- Prior IT operational support experience across business-critical Production infrastructure support, applications and database services.
Desired
- Industry standard IT certification – AWS / Linux (Redhat)/ VMware/ Symantec VCS
- ITIL certification
Our commitment to employees:
At CLS, we celebrate inclusion and consider this to be one of our strongest assets. We are committed to fostering an environment in which everyone feels comfortable to be who they are, and inclusion is valued. All employees have access to our inclusive benefits, including:
- Holiday - UK/Asia: 25 holiday days and 3 ‘life days’ (in addition to bank holidays). US: 23 holiday days.
- 2 paid volunteer days so that you can actively support causes within your community that are important to you.
- Generous parental leave policies to ensure you can enjoy valuable time with your family.
- Parental transition coaching programmes and support services.
- Wellbeing and mental health support resources to ensure you are looking after yourself, and able to support others.
- Employee Networks (including our Women’s Forum, Black Employee Network and Pride Network) in support of our organisational commitment to embrace and always be learning more about inclusivity.
- Hybrid working to promote a healthy work/life balance, enabling employees to work collaboratively in the office when needed and work from home when they don’t.
- Active support of flexible working for all employees where possible.
- Monthly ‘Heads Down Days’ with no meetings across the whole company.
- Generous non-contributory pension provision for UK/Asia employees, and 401K match from CLS for US employees.
- Private medical insurance and dental coverage.
- Social events that give you opportunities to meet new people and broaden your network across the organisation.
- Annual flu vaccinations.
- Discounts and savings and cashback across a wide range of categories including health and retail for UK employees.
- Discounted Gym membership – Complete Body Gym Discount/Sweat equity program for US employees.
- All employees have access to Discover – our comprehensive learning platform with 1000+ courses from LinkedIn Learning.
- Access to frequent development sessions on a number of topics to help you be successful and develop your career at CLS.
Top Skills
Linux
Symantec Clustering
VMware
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