Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world.
JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.
We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.
Role Overview
In this role, you will assist the Store Manager in the day to day running of the store. Taking ownership of a number of duties while making sure that the stores KPIs are achieved. Furthermore, in the Manager’s absence, you will be the first point of contact, therefore you will motivate the workforce to drive sales and offer exceptional customer service while exceeding targets and maintaining the standards of the business.
Customer service
- Ensure that customers are given considerate and responsible service throughout their visit.
- Deal with inquiries and complaints resolving the issue at the earliest opportunity in a professional manner.
- Ensure that personal appearance and standard of dress for the internal team is in line with company guidelines.
- Have an understanding of the Customer Service measuring programme, Customer Satisfaction Surveys
Sales
- Ensure that targets are achieved and, where possible, exceeded.
- Able to understand and interpret the relevant Oracle reports.
- Utilise in-store devices, ensuring that all team members are driving this at every opportunity.
- Confident use of the store’s dashboard to analyse Footfall, ATV and Conversion.
Visual Merchandising
- Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
- Ensure that the weekly brief has been actioned with the store
- Ensure that all merchandise is correctly priced, price amendments are actioned and all POS is correctly displayed.
- Keep stock on display clean and presentable at all times.
Training & Development
- Develop internal staff and promote progression within the group.
- Monitor the Training and Development site and keep track of staff progression by the relevant
- E-assessments.
- Assist with store recruitment, new starter inductions, and staff training.
- Management development should be prioritised with the use of the Trainee Management Academy.
Skills/Experience/Knowledge Needed
- Retail Management experience.
- Excellent Time Management skills.
- Strong verbal and written communication skills.
- IT skills - Microsoft Outlook, Word and Excel.
We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:
- Incremental Holiday Allowance
- Discretionary Bonus Scheme
- Staff Discount On JD Group and other brands within the organisation
- Pension Scheme
- Personal development opportunities to learn and develop at work.
Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion
Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.
Thank you again for your time.
#LI-AW1
What We Do
The Group At A Glance:
Established in 1981 with a single store in Bury, in the North West of England, JD Sports Fashion plc (JD Group) are the leading global multi-channel retailer & distributor of branded and own branded sportswear & fashionwear.
JD Group has a global reach with brands and stores across 19 territories in Europe, North America & Asia Pacific. We are proud to provide our consumers with the latest products from recognised brands such as Nike, Adidas, Puma and The North Face, with strong Own Brand labels such as Pink Soda and Supply & Demand to provide an elevated consumer experience.
JD Group continue to lead the way with successful subsidiaries, including Size?, The Hip Store, Go Outdoors, Blacks, Millets, Tiso, Ultimate Outdoors, as well as International Retailers, Sprinter (Spain), Sport Zone as well as JD Finish Line.
Our C:ulture
We inspire our people to reach for higher levels of performance. To achieve these standards, we only recruit the best! All employees are highly skilled, self motivated and in constant pursuit of perfection. Opportunities to progress arise quickly for those people with the right qualities and ambition.
We encourage our people to constantly seek ways to improve our business. This means challenging the way we merchandise, sell and manage the business, being creative and forward thinking in suggesting alternative solutions. Problems are solved and opportunities are seized by people from all levels of the organisation working together.
JD Sports Fashion HQ is situated in Bury, Greater Manchester. JD Sports also have our global Distribution Centre in Rochdale, Greater Manchester & its highly decorative Creative Studio in Manchester City Centre
