JOB SUMMARY
Are you a natural leader with a passion for creating unforgettable guest experiences?
Join our vibrant team as an Assistant Front Office Manager and become a key player in shaping the heart of our hotel!
At Marriott International, we believe our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We're not just offering a job; we're inviting you to become part of a global family dedicated to hospitality excellence, where your unique background is valued and celebrated every single day.
What’s in it for you?
- Competitive rate of pay of up to 34,000.00
- Discretionary annual bonus plan
- Upsells and guest referral incentives uncapped!
- Complimentary car park - worth up to 1,300.00 p/a
- Complimentary uniforms/free dry cleaning - worth up to 1,000.00 p/a
- Dental and Eye care benefits worth up to 1,000.00 p/a
- Paid meal break and free meals on duty
- Team-spirited co-workers
- Encouraging management
- Wellbeing programs
- Learning and development opportunities
- Discounts on hotel rooms, gift shop items, food and beverage
- Recognition programs
- Inspiring career mentors
- Friendly a vibrant team atmosphere
- Graduate programs (subject to eligibility)
- Network of inspiring business leaders that support development and endless opportunities
- Travel the world with the #1 leader in hospitality (Global Transfers)
- Private Medical insurance
What You'll Do: Your Impact & Responsibilities
As an Assistant Front Office Manager, you'll be instrumental in ensuring seamless operations and delivering exceptional service across our Bell/Door Staff, Switchboard, and Guest Services/Front Desk teams. This isn't just about managing tasks; it's about leading, inspiring, and empowering our people to create memorable moments for every guest.
- Lead & Inspire: Coach, mentor, and motivate our Front Office team daily. You'll foster a collaborative, respectful, and supportive environment where everyone thrives.
- Operational Excellence: Oversee day-to-day Front Office operations, ensuring smooth check-ins, check-outs, and all guest interactions meet our high standards. You'll be adept at anticipating needs and resolving any challenges with grace and efficiency.
- Guest Experience Champion: Be a role model for outstanding hospitality! You'll actively engage with guests, gather feedback, and continuously seek ways to enhance their stay. Your leadership will empower the team to go above and beyond.
- Problem Solver: Expertly handle guest complaints and disputes, turning potential issues into opportunities for remarkable service recovery.
- Strategic Support: Collaborate closely with the Front Office Manager to implement service improvement plans, monitor department goals, and ensure compliance with Marriott's renowned policies and procedures. You'll even step into the Front Office Manager's shoes when they're away!
- Team Development: Help facilitate employee recognition and ensure open communication channels, keeping everyone aligned with our Front Office objectives.
Who We're Looking For: Your Skills & Experience
You're a proactive, solutions-oriented individual with a genuine passion for people and service. You lead by example, demonstrating honesty, integrity, and a commitment to excellence.
Experience:
At least 2 years prior experience in a simal role/hotel required
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About the TeamWhen you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
