Aspire Assist Administration Supervisor

We’re Landsec

We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them.

This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe.

Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life.

We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world.

Places where life happens. Where businesses grow. And where cities are defined.

The Role:

• The role is responsible for supervising the timely raising and receipting of purchase orders in accordance with agreed SLAs, ensuring accuracy, compliance and continuity of service.

• This includes overseeing day-to-day purchase order activity, supporting Workplace and Service Partner teams to resolve pending or unmatched purchase orders, and producing and distributing weekly unmatched and open purchase order reports.

• The position requires regular engagement with Aspire Service Partners to ensure all required purchase orders are in place and that no outstanding items delay works or service delivery.

• Supervisory responsibilities include providing guidance and support to team members, assisting with training on purchase order processes, monitoring workloads and performance, and ensuring Direct Recharges are processed accurately and ready for payment by the required monthly deadline.

• Salary: Competitive

The Team:

The Aspire Assist team is split into two services.  The Aspire Assist Helpdesk and the administration team.  The helpdesk manage all tickets raised by customers and service partners relating to building faults such as temperature changes, spillages and more serious issues such as electrical faults.  The administration team raise and receipt purchase orders to ensure prompt payment of contracts, contract variations and ad hoc services.

Location:

4th Floor Management Suite, 123 Victoria Street with the flexibility to WFH on agreement from the Aspire Assist Administration Manager.

What you will be responsible for:

• The role holder is accountable for working collaboratively as part of a team, demonstrating strong problem-solving skills and a results-driven approach to meet operational objectives and service levels.

• They are expected to maintain high standards of organisation, reliability and adaptability while managing changing priorities effectively.

• The role requires acting with integrity, respect and tolerance at all times, delivering a consistently customer-focused service, and communicating clearly and professionally with stakeholders.

• The post holder is also accountable for remaining motivated, dependable and proactive, contributing positively to team performance and supporting a respectful and inclusive working environment.

Your skills, experience and qualifications:

Essential criteria

• The post holder must have solid knowledge of Workplace processes and procedures, with proven experience in purchase order administration.

• They should be competent in Microsoft Outlook, Excel, and Word, and possess a working knowledge of financial administration systems.

• The role requires clear, professional, and effective communication skills, the ability to work independently using initiative, and demonstrable experience in delivering excellent customer service.

At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.

We strive to ensure all our information, and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing [email protected]

To find out more about our approach, visit our Diversity and Inclusion page.