Artist & Promoter Relations Coordinator - Remote, UK

Job Summary:

JOB TITLE: Artist & Promoter Relations Coordinator
LOCATION: Manchester (Remote)
REPORTS TO: Sr. Manager, Artist & Promoter Relations
DEPARTMENT: Ticketmaster Music & Festivals
 

THE ROLE

The Artist & Promoter Relations Coordinator supports the Artist & Promoter Relations team in delivering best-in-class service to some of the most exciting artists, agents, labels, and promoters in the UK and Ireland. This role is ideal for someone passionate about live music and eager to build a career in the live entertainment or ticketing industry.

You’ll play a critical support role in tour planning, ticketing coordination, campaign reporting, and stakeholder communication. Working closely with senior team members and cross-functional partners, you’ll help ensure tours run smoothly from announcement through to final onsales, while learning the intricacies of the artist and promoter landscape.

WHAT YOU WILL BE DOING

• Assist in collating and organising tour-level information such as tour names, routing, schedules, presale mechanics, ticket limits, and unique code requirements.

• Act as a liaison between agents, promoters, labels, and internal Ticketmaster teams to ensure timely communication and delivery of required assets (e.g. copy for mailers, landing page needs).

• Distribute key information to clients such as tour links, view stats, presale performance data, and queue counts — helping promoters and agents make informed decisions.

• Track ticketing performance metrics (e.g., onsale traffic, sell-through rates) and escalate any trends that may require attention (e.g. high demand or low inventory).

• Assist in the coordination of presale and onsale campaigns, ensuring key stakeholders have access to appropriate resources and timelines.

• Maintain internal documentation and trackers to ensure all stakeholders are aligned on event setup details and client expectations.

• Shadow senior team members to learn about Ticketmaster Music’s product suite

• Support the team with the preparation of internal and external presentations, reports, and weekly status updates.

• Monitor incoming requests from artists, managers, and promoters, escalating to the appropriate contact within the business as needed.

• Contribute to the maintenance of a region-level pipeline of local information including TM offers/products/services in discussion, to be reported on a weekly basis; 

• Contribute to a positive, artist-first culture while representing Ticketmaster professionally in all communications.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Proven years of relevant experience in live entertainment, music, events, or a related administrative or coordination role.

• A passion for live music and an interest in building relationships within the music industry.

• Excellent organizational and time-management skills with an ability to juggle multiple priorities.

• Strong verbal and written communication skills; confident engaging with both internal teams and external clients.

• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook); experience with Salesforce or other CRM tools is a plus.

• Comfortable handling data, reporting stats, and using logic to help inform decisions.

• Self-motivated and eager to learn, with a proactive approach to problem-solving.

• Able to work in a fast-paced environment and maintain professionalism under pressure.

NICE TO HAVE

• Previous experience working with promoters, agents, record labels or artists.

• Understanding of how a tour is structured or marketed.

• Familiarity with digital ticketing, fan engagement tools, or pricing strategies.

• Knowledge of the UK and IE live music ecosystem.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
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