Insurance Co-ordinator

ARIEL is our unique and specialist adjusting arm of Crawford & Company, providing Agricultural, Rural Industries and Estates' Losses claims management expertise to complement our global portfolio of specialty and traditional claims management services. Our opportunity is a first notification of loss (FNOL) coordinator to support our busy network of claims technicians and adjusters

You’ll receive and action new claims including accurate data input, liaison with colleagues and customers to capture and provide key information.  You’ll also make outbound calls to policyholders, Agents, Insurers and colleagues to ascertain the nature of each claim, extent of loss, if emergency assistance is required and to book appointments.

This is a great opportunity to kickstart your career if you’re looking to learn new skills, such as how the insurance claims process works,  the type of information required such as logging correct information and escalating urgent matters through to identifying high risk indicators and potential fraud.

It’s important that you’ll always have a professional focus and have the ability to put yourself in the policy holders’ shoes, as well as being the first point of contact for Crawford and our brand.

We’re on the search for talent: Good customer service skills, empathy when needed and attention to detail when requesting and gathering information.  You’ll ideally be from a similar background, however candidates will good solid customer service or coordinator backgrounds are welcome to apply.  Additionally, you’ll will have/will be:

• Excellent communication skills, both written and verbal
• The ability to deal with sensitive information on occasions
• Gather information from the policy holder in a professional and courteous way
• A Customer Service champion, always providing a first class service

We are Crawford & Company; the world’s largest publicly listed independent provider of claims management solutions. With a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, we are guided by our mission to restore and enhance lives, businesses and communities. We’re people taking care of people. From large-scale catastrophic losses to short-term workers compensation claims, Crawford & Company offers total solutions that help our clients’ policyholders resume their lives and work. 

Our 9,000+ employees hail from more than 70 countries and speak dozens of languages, but all of Crawford’s service lines work together in unison for our clients. We call ourselves One Crawford. Through many specialised services in 700 offices around the world, One Crawford enhances our ability to deliver total claims management solutions to our clients.  

In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career. 

At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements: 

• Consciousness  
• Capability 
• Culture 

We welcome applications from all candidates, no matter their background.  So, what are you waiting for?  Apply today, we’re looking forward to your application.