Application Support Engineer

Job Description
Join our Technology Operations Group to solve business problems through innovation and engineering practices. Embrace a culture of experimentation and continuous improvement, working in a collaborative environment that encourages diversity of thought and creative solutions.
Job Summary:
As a Application Support Engineer within the Securities Services team, you will support the development of innovative pricing, risk, and trade management tools across all asset classes and financial instruments. You will work on complex problems at the intersection of finance and technology, partnering closely with clients to shape the product roadmap and influence the commercialization strategy. This role offers an exciting opportunity for a talented engineer with an entrepreneurial spirit in a fast-paced, client-facing environment.
Job Responsibilities:

• Providing business facing technology support to business and operations groups across the Asia Pacific region.
• Working within a follow-the-sun support model with global counterparts
• Managing production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners
• Performing post incident analysis, identifying, tracking and implementing preventative measures
• Act as Subject Matter Expert (SME) for key applications, responsible for maintaining global best practice and hygiene standards
• Act as a key contributor in the continued development of tools, frameworks & techniques to improve productivity and quality of the production support, adopting SRE principles to manage and support the environment
• Develop and support automation tooling to improve the reliability of the platform and to increase the productivity of the team

Required Qualifications, Capabilities, and Skills:

• Degree in Engineering or Computer Science or equivalent experience
• 4+ Years of experience in Technology for Financial and Banking sector
• Functional and technical skills in domain: Trade Life cycle to settlement, Position Management, Valuation, Asset Servicing
• Support Management skills: Design and Use Monitoring Dashboards for day to day Support, Generate Service KPIs, reports on service stability and performance, Log & Message bus monitoring: Splunk ELK Geneos AppDynamics, DynaTrace.
• A proven track record of running Incident & Problem Management calls for business impacting outages, performing post incident analysis, identifying & implementing preventative measures and lessons learned following outages

Preferred Qualifications, Capabilities, and Skills:

• Experience supporting Linux and RDBMS based applications.
• Scripting languages such as: Perl, Python, Linux/UNIX shell
• Database: Oracle, MS-SQL, PostgreSQL, Casandra, Snowflake
• Telemetry & Application Performance monitoring tools such as: Splunk, AppDynamics, Dynatrace, Grafana, ITRS Geneos
• Schedulers - Control-M / Autosys
• Ideally: AWS experience & certification: experience with core AWS services such as: EC2, S3, EKS, RDS, Cloudwatch & DataDog
• Prior experience in JAVA development is a plus
• Expertise in Excel, Macro and PowerPoint will be an advantage

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.