Provide expert-level support for NetSuite and Salesforce, troubleshoot issues, manage integrations, and collaborate with teams for smooth operations.
We are seeking an experienced Application Support Engineer to provide expert-level support for our NetSuite and Salesforce applications. This role involves troubleshooting issues, managing system integrations, and working closely with cross-functional teams to ensure smooth operations. The ideal candidate will have a strong technical background in NetSuite and Salesforce, excellent communication skills, and a proactive approach to process improvements. If you thrive in a collaborative environment and enjoy solving complex technical challenges, we’d love to hear from you.
WHAT YOU'LL DO:
- Provide expert-level technical support for NetSuite and Salesforce applications, ensuring smooth operation and integration.
- Troubleshoot and resolve issues related to NetSuite, Salesforce, and their integration with other systems.
- Proactively identify opportunities for process improvements and recommend solutions to optimize support workflows.
- Communicate effectively with users to understand their issues, provide solutions, and ensure timely resolution.
- Collaborate with cross-functional teams, including help desk and systems engineers, to address application and integration challenges.
- Develop, maintain, and update comprehensive documentation for application support and troubleshooting procedures.
- Provide training to new users and assist in cross-training team members to ensure continuous coverage and skill development.
WHAT YOU'LL NEED:
- 2+ years of experience supporting NetSuite and Salesforce applications or certifications/training in NetSuite with a solid foundation in general software application support.
- Strong expertise in NetSuite and Salesforce applications, including their integration with other business systems.
- Proven experience in providing technical support and troubleshooting for application-related issues.
- Familiarity with REST APIs, JavaScript, or other relevant technologies is highly desirable.
- Excellent communication skills, with the ability to collaborate and interact effectively with stakeholders across all levels of the organization.
- A solid understanding of technology concepts, with the ability to bridge the gap between technical teams and business users.
Top Skills
JavaScript
NetSuite
Rest Apis
Salesforce
Similar Jobs at IMO Health
Artificial Intelligence • Healthtech • Information Technology • Natural Language Processing • Software • Analytics • Generative AI
The Business Development Director will drive growth in Life Sciences by identifying new opportunities, executing sales strategies, managing client relationships, and leading revenue initiatives for IMO Health's solutions.
Top Skills:
Salesforce
Artificial Intelligence • Healthtech • Information Technology • Natural Language Processing • Software • Analytics • Generative AI
Lead and manage the NLP engineering team at IMO Health, driving product innovation, operational efficiency, and strategic vision for NLP and GenAI solutions in healthcare.
Top Skills:
AWSAzureLambdaLarge Language ModelsMachine LearningMlopsNatural Language ProcessingSagemaker
Artificial Intelligence • Healthtech • Information Technology • Natural Language Processing • Software • Analytics • Generative AI
As a Business Development Director, you will drive the acquisition of new business within the Healthcare IT market, focusing on SaaS and AI products. Responsibilities include identifying opportunities, developing sales strategies, managing client relationships, and maintaining accurate sales forecasts, with an aim to boost revenue and market presence.
Top Skills:
AINlpSaaSSalesforce
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
