Provide L2/L3 technical and customer-facing support for enterprise customers: investigate issues with logs, SQL and APIs, use observability tools to monitor and debug, own incidents end-to-end, escalate actionable bug reports to R&D, validate fixes, and maintain the knowledge base. Role requires shift work, including nights and weekends.
Bringg is on a mission to transform last-mile delivery into a powerful driver of growth, loyalty, and operational excellence. As an AI-powered SaaS platform, we help leading enterprises and Fortune 500 retailers and logistics providers orchestrate smarter, more efficient delivery operations - from same-day to scheduled delivery - streamlining operations and enhancing customer experience at scale.
What You'll Do
Must-haves:
Here's a glimpse of our benefit package:
What You'll Do
- Handle both customer-facing and deep technical support questions from Bringg's enterprise customers
- Investigate reported issues using logs, SQL queries, and API calls to find root cause, not just symptoms
- Use observability tools (e.g. OpenSearch, Kibana, Grafana, Splunk) to monitor system health, catch issues proactively, and speed up incident investigation
- Use AI-assisted tools to accelerate log analysis, pattern-match recurring issues, and surface likely root causes before manual digging
- Manage a queue of competing priorities, escalating the right issues to R&D with clear, actionable bug reports
- Own production incidents end-to-end, including communicating status to internal and external stakeholders
- Validate fixes through functional testing before they go back to customers
- Contribute to and improve a shared knowledge base, using AI tools to help identify gaps and keep documentation current
Must-haves:
- 2+ years of experience in L2 or L3 technical or application support
- Proven experience using SQL at an intermediate level
- Proven track record working with REST APIs
- Strong hands-on experience with at least one modern observability platform (e.g., OpenSearch, Kibana, Grafana, Splunk or similar tools) including log analysis, monitoring, incident investigation, root cause analysis, and proactive detection of system health and performance issues
- High level of English (a must!) with both strong written and oral communication skills
Strong advantages:
- Experience with providing technical and application support for Web & Mobile platforms
- BS degree in Computer Science or related technical field
- Customer-facing experience
- Experience working in operationally critical environments in high-pressure situations
Note: The position requires working in shifts (including night shifts 00.00- 08.00) during business days, and weekend shifts (day & night shifts)
We care about our people!Here's a glimpse of our benefit package:
- Home office setup: $500 home office equipment allowance
- Meal allowance: $100 monthly meal allowance
- Hybrid work: flexible hybrid work from home or office
- 20 days parental (non-birth) leave
- 2 vacation days + $250 gift when getting married
- A vacation day on your birthday
- Wellness budget: $100 monthly budget for wellness or a sports activity of your choice
- Health insurance provided after completing the trial period
- Support team members receive 2 extra days off per year, which can be taken at a time that works best for you
Bringg London, England Office
307 Euston Rd., London, United Kingdom, NW1 3AD
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