Application Support Analyst (M365)

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

About the role:

The Application Support Analyst will be responsible for developing and implementing bespoke solutions using the Microsoft 365 platform, which includes Power BI, Power Automate, Power Apps, Data Verse , Teams and more. Additionally, they will provide support and training to end-users as well as offer support and troubleshooting for any issues related to Microsoft 365 applications.

This role ensures that applications are kept up-to-date with product roadmaps and aligned with business requirements.

• Responsible for support and maintenance of relevant application product portfolio, ensuring the delivery of high-quality solutions that meet customer needs.
• Supporting bespoke solutions within the product line to meet business requirements.
• Supporting the lifecycle of software applications, from deployment, ongoing support and decommissioning activities.
• Working with 3rd party vendors
• Ensuring applications are secure, reliable, and compliant with industry regulations.

• Provide technical support for solutions in M365 development technologies e.g. Power Platform, Power BI, Data Verse, addressing any issues in a timely and effective manner.
• Work closely with development and data team to implement minor modifications and enhancements to bespoke solutions.
• Provide technical support for solutions, addressing any issues in a timely and effective manner.
• Seeks opportunities to innovate and improve application development processes and technologies.
• Work closely with business stakeholders to gather requirements and ensure the applications delivered meet their needs.
• Performance Monitoring: Monitor solution performance, identifying and resolving issues to ensure optimal functionality and user satisfaction.
• Utilises performance metrics to improve system stability and monitor and report on capacity metrics.
• Liaise with software vendors and service providers as required for application lifecycle support.
• The role is responsible for the creation and maintenance of operational documentation (incl. processes, procedures, design & configuration, and operating manuals).
• Develop documentation for end-users and IS&D staff, ensuring applications are used effectively.
• Security and Compliance: Implement best practices in application security to protect company data and ensure compliance with regulatory standards.
• Health and Safety Environment: Ensure that application development and management activities comply with health and safety standards and regulations.

At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success.

We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life.  In addition to a Competitive Salary, here's what you can expect as part of our benefits package:

Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.

Flexible working: Flexible work arrangements to support your work-life balance.  We can’t promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can.

A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more…..

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement.  If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience.  We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.