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Who we are:
Zilch is a payment tech company on a mission to create the most empowering way to pay for anything, anywhere. Combining the best of debit, credit and savings, we give our customers the option to earn instant cashback or spread the cost of pricier purchases, completely interest free and with no late fees. Pretty great, right?
We started in 2018 with a small team and a big dream - to make credit accessible to all. Since then, we've achieved double unicorn status and taken on more than 5 million customers. There are some exciting projects coming up and we’ve got big growth plans.
Want to join us?
About the role:
The Application Management Engineer role at Zilch is an exciting position that provides plenty of technical challenges, project work and opportunity to represent the ITAM team business wide.
This role focuses on supporting the Core Zilch application and a group of Application Support Analyses within a sub team. You will be working closely on all support aspects, including managing customer escalated ticket queues, executing data fixes and understanding processes and customer experience throughout the customer journey. This role also works closely with our internal Engineering and Product teams to help them troubleshoot, improve product delivery and provide feedback on our customer journey.
The successful candidate will have been in a similar role previously. They will have a tenacious attitude to best practice, have great technical skills, especially with SQL and REST API. They must be organised, know how to motivate, communicate efficiently and be passionate about caring for our customers.
Day-to-day responsibilities will include:
- Technical investigation and analysis of incidents, problem replication, fault diagnosis, code fix, and call closure to customer satisfaction
- Implement and test new software development as well as upgrade and maintain existing systems
- Build tools for the ITAM team
- Scripting and API work
- Continually improving our code, our systems, our practices and our knowledge
- Work on projects and shorter-term deliverables
- Assist in ad-hoc development and technology related duties
What we’re looking for:
- An enthusiast who lives and breathes application
- An Engineer who is wholehearted about keeping our customers happy through providing best support and look to (directly and indirectly) improve our product offering
- Proven analytical skills and ability to problem solve
- SQL and/or Python scripting
- Proven track record of support SQL based systems
- DataDog or similar platform experience
- Experience supporting REST integrated systems
- Experience in working in an Agile environment, experience of development cycles and best practices
- Great attention to detail and understanding of risk
- Ability to stay calm under pressure and work to tight deadlines
- Excellent process understanding and awareness of Data best practices
- Proven experience of working in a team as well on their own
- Clear verbal and written communication
Bonus skills:
- Experience supporting AWS systems
- Experience working within the FinTech industry
- Exposure to caching systems like Redis or Memcached
Benefits.
Compensation & Savings:
- Pension scheme.
- Death in Service scheme.
- Income Protection.
- Share Options Scheme.
- 5% back on in-app purchases.
- £200 for WFH Setup.
Health & Wellbeing:
- Private Medical Insurance including;
- GP consultations (video, telephone or face-to-face).
- Prescribed medication.
- In-patient, day-patient and out-patient care.
- Mental health support.
- Optical, dental & audiological cover.
- Physiotherapy.
- Advanced cancer cover.
- Menopause support.
- Employee Assistance Programme including:
- Unlimited mental health sessions.
- 24/7 remote GP & physiotherapy.
- 24/7 helpline for emotional & practical support.
- Savings & discounts on everyday shopping.
- 1:1 personalised well-being consultations.
- Gym membership discounts.
Family Friendly Policies:
- Enhanced maternity pay.
- Enhanced paternity pay.
- Enhanced adoption pay.
- Enhanced shared parental leave.
Learning & Development:
- Professional Qualifications.
- Professional Memberships.
- Learning Suite for e-courses.
- Internal Training Programmes.
- FCA & Regulatory training.
Workplace Perks:
- Hybrid Working.
- Casual dress code.
- Workplace socials.
- Healthy snacks.
Zilch London, England Office
London, United Kingdom
