Provide Tier 2+ remote support for macOS, iOS, and Jamf-managed environments. Resolve technical issues, maintain Jamf MDM solutions, automate software patch management, troubleshoot basic network problems, document solutions and ISO procedures, and explain technical concepts to nontechnical customers. The role also requires managing Apple environments using Jamf Pro and supporting related Apple, identity, security, and device-management technologies.
Academia is currently seeking to recruit a new member of staff to support the growth of the Technical Services division. As a member of the Apple Helpdesk Team, the emphasis will be on providing high quality technical services & support to our, predominantly Jamf, managed and supported client base.
Amongst other tasks the Apple Systems Engineer will be responsible for;
- Tier 2+ remote desktop support for OSX, iOS and Jamf Pro
- Issue resolution
- Maintenance and automation of software for patch management
- Basic network troubleshooting and diagnostics
- MDM (Jamf) solution maintenance
- Solutions documentation
- ISO procedure documentation
- Ability to communicate technical concepts to a nontechnical audience
Key Skills
- Experience in managing an Apple Mac &/or Apple iOS environment from the ground up using Jamf Pro in a current (MacOS Sequoia and above) environment
- A passion for all things technology related
- Excellent all round communication skills especially in questioning and listening.
- Excellent personal planning and work organisation skills
- Excellent telephone manner
- Ability to demonstrate solutions to customers when necessary
- Experience* &/or certification of any of the following:
- Jamf Certified
- Jamf Pro CCA or 300
- Jamf Protect or 270 or above
- Knowledge of modern Jamf management including Blueprints & SSO
- Apple School Manager
- Apple Business
- Entra ID
- Jamf Connect
- PSSO
- Jamf Protect
- Jamf Security Cloud
Benefits
A sneak peak at some of our employee benefits...
· Gym membership contribution
· Health Cash Plan
· Increased annual leave with length of service
· Free annual leave on your birthday
· Length of service bonus
· Free Will Writing service
· And more!
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