Statista is a fast-growing data-as-a-service provider helping businesses access high-quality business data via a robust REST API. Our platform is trusted by many leading companies in their filed to power intelligent decisions, automation, and AI applications. We are now expanding our sales team with a technically skilled API Consultant to help customers succeed from day one.
Your Role:
As an API Consultant, you will be responsible for ensuring customers achieve rapid and sustained success with our API / MCP solution. You will be deeply involved in helping customers understand and use our API / MCP solution, guiding them from initial setup to advanced use cases. You’ll drive adoption by crafting tailored prompts for customer use cases and helping customers seamlessly integrate our API solution into their workflows. This is a hybrid role where you’ll blend technical expertise with customer-focused adoption strategies, working closely with customers, product, and engineering teams to ensure smooth API integrations and continuous customer success.
Key Responsibilities:
Customer Adoption & Success: Design and optimize self-serve onboarding flows, API documentation, in-product guides, and tutorials to help customers quickly adopt and derive value from our API / MCP solution.
Prompt Engineering: Develop and tailor prompts, agents, and automated workflows for customers to capture immediate value from the API integration. Create and refine in-product suggestions that drive feature discovery and improve product stickiness.
Data-Driven Insights: Leverage product usage data, API analytics, and customer health scores to identify adoption blockers, friction points, and expansion opportunities. Develop and implement solutions to address these, using a combination of proactive guidance, new feature nudges, and customized playbooks.
Integration Success: Work with customers to ensure smooth API integration, helping resolve adoption blockers quickly and documenting best practices for API usage. Provide ongoing support as needed, collaborating with engineering teams to solve integration challenges.
Customer Engagement: Segment customers based on usage data and lifecycle stage, and trigger lifecycle outreach such as nudges, feature adoption campaigns, or suggestions for complementary product use.
Cross-Functional Collaboration: Share insights from customers and usage data with product and engineering teams to improve the API / MCP solution, enhance features, and resolve technical issues. Prioritize customer feedback for roadmap decisions.
Commercial Awareness: Identify expansion and upsell opportunities within existing customer accounts by understanding customer needs and leveraging product features. Work closely with sales teams to ensure smooth renewals and identify potential for growth.
Continuous Improvement:Maintain a feedback loop with both customers and internal teams to optimize the API experience, refine prompts, and adjust product strategies to align with customer needs.
What We’re Looking For:
Experience with API Products & Integrations: Background in working with API solutions, data integrations, or developer tools. You’re familiar with REST APIs, JSON, authentication methods (OAuth, API keys), and data workflows.
Prompt Engineering & User Enablement: Experience in creating tailored prompts, guided workflows, or similar in-product suggestions to drive feature adoption and help customers unlock value.
Customer-Facing Technical Experience: Previous experience in a customer-facing role, such as Technical Consultant, Solutions Engineer, Developer Advocate, or Customer Success Manager, with a focus on product adoption and customer outcomes.
Analytical & Data-Driven: Comfortable working with product data, API analytics, and customer health scores to inform decisions. You should be able to use this data to create actionable plans for customer engagement and adoption.
Strong Communication Skills: Ability to explain technical concepts in a simple, customer-friendly way. Strong interpersonal skills, with a focus on building relationships with technical and non-technical stakeholders alike.
Problem-Solving Mindset: Able to quickly identify and resolve adoption blockers, troubleshoot API integration issues, and guide customers through technical challenges.
Bonus: Experience with data pipelines, Research experience/ background, B2B data solutions, or working in a product-led growth (PLG) environment is a plus.
Why Join Us?
Impactful Role: Play a key role in customer success and product adoption, directly impacting customer experience and business outcomes.
Innovative API Solution: Work with a cutting-edge API / MCP solution at the forefront of the data industry, solving real-world challenges for customers.
Collaborative Team: Be part of a passionate, fast-moving team where cross-functional collaboration is at the core of what we do.
Growth Opportunities: Shape the customer journey, influence product strategy, and contribute to the company’s expansion while advancing your own career.
Competitive Benefits: Enjoy a competitive salary, flexible work arrangements, and opportunities for professional development.
If you’re a problem-solver with a passion for customer success and prompt engineering in the API space, we’d love to hear from you! Apply today and help our customers unlock the full potential of our API / MCP solution.
What we offer
In addition to our great team, culture, and our shared goal of empowering people with data, there are many other things that make Statista a great place to work! Join us and benefit from:
Work from abroad up to 30 calendar days a year
Hybrid work and flex-time
International team and social events
Subsidized urban mobility and access to fitness and wellness options
Free access to Langdock and all its amazing functionalities
Career & training opportunities
Attractive locations and modern offices
Mental health support with OpenUp
Some of the benefits listed here apply only to the German entity and to Junior-level roles or above.
