Ancillary Sales Consultant

Position Summary:

Provide an outstanding level of service to our broker partners and ancillary customers with ancillary products.  Build relationships within the ancillary team to provide service support to account and sales executives during and after implementation. Build client and broker relationships to achieve customer satisfaction and aid in client retention.

This position is eligible for the mobile and resident personas and does have some in-office expectations.

Your Day to Day:

• Provide an outstanding level of service to ancillary sales staff, BCBSMA sales and account management staff, customers, brokers, and consultants (return all calls and emails within 24 hours of receipt, up date email out of office and voicemail messages if out of the office, support other team members if they are out of the office).
• Develop solutions to complex business issues affecting BCBSMA ancillary customers
• Manage client folders with client correspondences
• Conduct Administration meetings with new accounts (face to face/virtual meeting to review forms, claims filing, billing and online enrollment tool).
• Responsible for managing service cases through Salesforce
• Represent our ancillary partner(s) when discussing enrollment, billing, underwriting guidelines, policy provisions, etc. to assure compliance with policies and procedures
• Maintain detailed knowledge of product portfolios of endorsed ancillary partners and specific requirements for sale, implementation, and service of ancillary benefit programs
• Prepare presentations to educate benefit representatives at accounts about their ancillary plan(s)
• Develop and present communications materials to be used for varied group sizes at account sites
• Coordinate and participate in open enrollment activities that include; health fairs, group talks, virtual requests, etc.
• Act as liaison between accounts, Sales, brokers, consultants and our ancillary partner(s)
• Manage multiple projects simultaneously
• Initiate meetings and dialogue with ancillary partner(s) to ensure accurate customer service
• Attend product and professional trainings recommended by direct leader
• Review monthly delinquency report from ancillary partner’s and reach out to brokers and clients who are more than 30 days delinquent to get them paid to date and avoid cancellation.

We're Looking for:

• Position requires demonstrated leadership and teamwork skills; an ability to work independently, make educated decisions, take calculated risks and handle multiple priorities
• Strategic thinker who challenges traditional solutions and can provide measurable improvements
• Must have proven excellent written and verbal communication skills as well as presentation skills
• Ability to present information and recommendations accurately and effectively to internal and external customers
• Demonstrates effective listening and strong organizational skills
• Strong work ethic, detail oriented and thorough
• Demonstrates flexibility and creativity to respond to difficult assignments against tight schedules
• Must have good PC skills

What You Bring:

• College degree, or equivalent work experience in an ancillary products sales or service position
• Driver’s license and car required
• Brokers License in Life/Accident and Health are required and must be obtained within 12 months of hire.

#LI-HYBRID

High school degree or equivalent required unless otherwise noted above

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note:  No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap and imposter syndrome can  prevent  amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.