The Analytics Manager leads the Collections Analytics team, overseeing project management of analytics initiatives, managing analysts, and driving data-informed strategies and reporting for improved customer outcomes.
Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
The Opportunity
We’re looking for a talented Analytics Manager to join our Collections Analytics team at Zopa. In this high-impact role, you’ll lead the collections oversight function, owning the day-to-day programme management of initiatives, ensuring projects are well-scoped, prioritised, and delivered effectively. You’ll play a central role in how data shapes strategy and performance: designing analyses, building scalable reporting, uncovering trends, and developing actionable recommendations that improve processes and deliver better outcomes for our customers.
You’ll drive how data is used to inform decision-making in Collections, while managing a team of analysts and collaborating closely with colleagues across Operations, Credit Strategy, Risk, and Data Engineering. Along the way, you’ll play a key role in helping Zopa modernise, automate, and elevate its data capabilities.
Day to day responsibilities
- Own programme delivery - scope, prioritise, and oversee the day-to-day management of analytics initiatives within Collections, ensuring projects are delivered effectively and on time.
- Lead and develop the team - manage a small group of collections analysts, providing coaching, guidance, and support to ensure high-quality delivery and professional growth.
- Monitor and respond to outcomes - track changes in collections, customer, and credit performance, proactively identifying risks or opportunities and driving the right actions.
- Drive strategy through insight - turn data into strategies that optimise portfolio performance, shape policy, and deliver fair, effective outcomes for customers, while exploring how AI and advanced analytical techniques can unlock new opportunities.
- Champion reporting and visibility - ensure robust dashboards and reporting tools are in place to monitor key KPIs, highlight trends, and inform senior decision-making.
- Partner across the business - collaborate with Operations, Product, Risk, and Compliance to align strategies that balance customer outcomes with commercial performance.
- Drive continuous improvement - take ownership of reviewing and enhancing collections processes and analytics workflows, modernising how we operate while encouraging automation, scalability, and innovation to deliver more efficient and effective outcomes.
About you
- Leadership & people development - you’re keen to grow as a people manager, supporting and developing analysts in a fast-paced environment.
- Customer and operations focus - you’re passionate about delivering better outcomes for customer in financial difficulty and thrive in the dynamic, fast-moving world of Operations.
- Credit strategy and financial services - you’re interested in learning about credit risk, collections, and consumer lending, with prior experience a strong advantage.
- Collaboration and communication - you build strong relationships, understand business needs, and communicate insights clearly to both technical and non-technical audiences.
- Technical toolkit - you bring strong SQL skills (Python a bonus) and experience with data visualisation tools such as Tableau, Power BI, or Looker.
- Problem-solving with impact - you’re curious and analytical, able to translate business problems into solutions that deliver measurable outcomes.
- Prioritisation and delivery - you balance multiple demands effectively, focusing on the highest-value opportunities and ensuring projects are delivered to a high standard.
#NG-LI1
At Zopa we value flexible ways of working.
We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.
You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Top Skills
Looker
Power BI
Python
SQL
Tableau
Zopa Bank London, England Office
Tooley Street, London, United Kingdom, SE1 2QG
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