Provides full support in all relevant HR processes, practices, and policies across countries in scope and HR disciplines. Acts as point of contact for all associates based in the region. Provides timely, thorough and accurate support and advice to associates, managers as well as to the other members of the HR department. Demonstrates intermediate knowledge of the different countries employment law regulations, financial regulations and/or knows where to research information; may develop in -depth expertise in process (es) and be subject matter expert locally or for the region.
Responsibilities:
HR Support
- Managing multiple in-take channels, acts as point of contact for HR-related questions from CG associates across levels and colleagues in other HR functions, providing guidance as and when appropriate; Refers questions to appropriate resources as applicable or directs the associate or manager to the adequate person or team as needed.
- Serves as a subject matter expert on Human Resources policies, processes and tools; partners with other HR functions as needed
- Provides consultation to the broader HR team to ensure accuracy and true intent within the system
- Provides local support to HR functions if they are not represented locally (e.g. GMG, benefits, etc); provides advice on local complexities to global HR team members.
Process & Associate Life Cycle Management
- Manages end-to-end processes related to associate’s movements from offer to termination;
- Manages end to end processes related to associates’ personal life events.
- Manage processes, documents and data in accordance with data privacy expectations and data integrity principles.
- Uses and improves existing tools and processes and participates to the design and implementation of new ones; seeks to continuously improve processes and documents and workflow with a lens on increased efficiency and customer experience
- Participates in regional or global projects as assigned
Benefits & leave administration
- Day to day administration of benefits in accordance with local requirements and processes, including sharing the relevant information with payroll on time and accurately.
- Management of absences in line with each country’s requirement, including absence tracking, occupational health when relevant, informing payroll when payment implications as needed
- Providing data & insights to drive our benefits & associate management strategy
Peer Support
- Assists with onboarding, mentoring, and training HR Operations associates on process changes and/or new department initiatives; may customize training based on audience
- Proactively shares learnings with the Europe & APAC team as applicable
- Assists the other HR Operations teams as and when needed
Reporting and Analytics
- Generates ad hoc reports and identifies actionable insights through data analysis
Skills:
Independence & Oversight
- Contributes ideas in meetings for project or process improvement and participates in discussions about new ideas
- Prioritizes work, with guidance as needed
- Exercises autonomy by making independent decisions and taking ownership of tasks and projects
Business Acumen
- Able to understand clients, operations, capabilities, strategy, and goals
- Basic understanding of CG products and business processes, and how they apply to the client group
Communication, Collaboration & Influence
- Demonstrates emotional intelligence; communicates thoughts with clarity and cohesion
- Voices concerns, offering constructive criticism or challenging the status quo; willing to take risks
- Learns and applies foundations of change management
Consulting [incl. Judgement & Decision-Making]
- Demonstrate curiosity. analyzes information and uses logical reasoning to recommend or decide on a best course of action
- Delivers change as needed, escalates substantial resistance
- Open and willing to partner
Functional Expertise
- Applies HR functional concepts into practice with guidance
- Shares HR functional concepts and processes with team
Project Management
- May contribute to a workstream or short-term less complex project by identifying the critical path and key risks, acting as a thought partner, and holding others accountable
Reporting & Analytics
- Capability to mine and utilize data to test and prove business related hypotheses, and support decision-making (includes knowledge of existing reports and dashboards, and ability to accurately extract requested information by leveraging proper tools and resources)
Values Differences & Empowers Others
- Respects diverse inputs and demonstrates curiosity and participation in DE&I activities
- Contributes to a safe space and positive environment
Global & Strategic Mindset
- Prioritizes goals beyond immediate tasks; adjusts plans as situations evolve; considers broad implications
Resourcefulness & Adaptability
- Identifies and troubleshoots potential obstacles during projects; experiments with fresh approaches; willing and able to help others in the face of challenges
- Tech savvy and able to find answers to technology-related questions and challenges
- Demonstrates strong learning agility; adjusts to shifting priorities and unexpected situations; open-minded to other perspectives
In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.
You can learn more about our compensation and benefits here.
* Temporary positions in Canada and the United States are excluded from the above mentioned compensation and benefit plans.
We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.
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