AML & Screening Quality Assurance Specialist

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

The AML & Screening Quality Assurance Team

The team performs quality assurance on assessments performed by the AML & Screening Investigation teams as well as the Merchant Fraud team. The purpose of this process is to identify incidental and structural deficiencies in our Anti-Money Laundering and Counter-Terrorism Financing Monitoring, Customer & Transaction Screening, and Merchant Fraud investigations in order to minimize Adyen’s risk exposure. 

What you will do

You will perform quality assurance testing on the assessments performed by the AML & Screening and Merchant Fraud investigation teams located in Amsterdam, Madrid, and Sao Paulo. This entails: 

• Providing feedback to specific investigators or teams on areas of improvement;
• Providing targeted trainings to address any recurring deficiencies on a group or individual level;
• Updating existing guidances and/or drafting new guidances;
• Performing data analytics on QA results and identifying possible trends or patterns and their possible root cause;
• Preparing reports on our findings and the presentation of these results to the relevant stakeholders; 
• Acting as a liaison between the 1st Line investigation teams and their 2nd Line counterparts.  

Next to these core tasks, you will also play an instrumental role in further maturing the QA framework within these domains by optimizing processes, documentation, and tooling. Projects and side tasks can include taking ownership of risk gaps or inconsistencies that have been identified in our processes and ensuring that these are resolved, improving upon documentation, and identifying efficiency blockers in the investigation or QA processes, etc.

Who you are

• Curious and analytically oriented professional with an operational execution focussed approach; 
• Possess excellent written and verbal communication skills (English);
• Adept at spotting unobvious risks that others may have missed; 
• Proficient in effectively sharing insights and knowledge with others; 
• Critical, improvement oriented, and take initiative in suggesting, taking ownership of, and implementing improvements; 
• Enjoy challenging yourself and you thrive in a fast-paced environment with frequent shifts in prioritization; 
• Nice to have: an affinity for data analytics and familiarity with programming languages (e.g. Python, SQL)
  

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.