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AI Transformation Specialist
(Lead, +AI ➜ AI+ Operational Transformation)
The Opportunity
Channel Factory is on a mission to become an AI-First and AI-Native organization. As a company we’re now at a critical inflection point—bringing AI not just into our product, but into the operational DNA of how we work.
We are seeking an AI Transformation Specialist to lead operational excellence through the adoption of GenAI technologies across all departments—from Media Planning to Finance, from Product to Sales. You’ll work directly with senior leadership and frontline teams to identify inefficiencies, reimagine processes, and drive scalable improvements that AI can uniquely enable.
Key Outcomes
Objective
Success Criteria
AI+ Roadmap Execution
Clear, department-wide action plans for AI integration delivered within 3 months
Operational Efficiency Gains
≥20% cycle-time reduction in key processes (e.g., campaign setup, client reporting, QA cycles)
GenAI Use-Case Delivery
5+ practical GenAI solutions deployed across at least 3 business functions
Culture of Adoption
80% of employees AI-trained, with departmental AI Champions embedded
Governance & Change Readiness
Responsible AI principles and risk assessments embedded into transformation playbook
What You’ll Do
1. Lead Enterprise-Wide AI+ Transformation
- Partner with Channel Factory’s senior leaders to define and execute the company-wide AI operational transformation strategy
- Help every department move from "+AI" (AI as an add-on) to "AI+" (AI as a core operating mode)
2. Identify High-Impact Opportunities
- Work with Product, Ad Ops, Sales, HR, Customer Success, and Finance to map workflows ripe for automation or augmentation with GenAI
- Prioritize initiatives using a combination of effort-impact analysis, value streams, and stakeholder readiness
3. Operationalize AI Use Cases
- Define use-case briefs, build proof-of-concept pilots with internal or external AI partners, and support implementation
- Example use cases:
- GenAI co-pilots for campaign planning
- Automated client QBR generation
- Real-time language localization
- Internal knowledge assistant for onboarding, SOP access, and policy interpretation
4. Drive Change Management
- Champion the “AI+ mindset” through training programs, brown bags, and live workshops
- Set up and lead a network of departmental AI Champions to scale adoption
5. Ensure Responsible Use & Governance
- Collaborate with Legal, IT, and Security to embed privacy, data handling, and risk review protocols into all GenAI deployments
Ideal Background
Preferred Experience
Examples
5+ years in operations, consulting, program management, or business transformation
e.g. Ops Lead in tech, strategy consultant with AI transformation experience
Track record of cross-functional program delivery
Able to speak business with Sales, ops with CS, and roadmap with Product
Demonstrated experience deploying GenAI tools in practical workflows
Not expected to code models, but should know how to scope and lead
Deep familiarity with tools like ChatGPT, Claude, Gemini, Notion AI, Airtable AI, etc.
Comfortable piloting tools, comparing vendors, and recommending fit
Strong communication and influence skills
Can lead workshops, coach VPs, and align execs with boots-on-the-ground teams
Who You Are
- Builder & Optimizer – You love taking messy processes and making them sing using systems thinking and modern tools
- Curious Generalist – You may not be an engineer, but you’ve explored GPTs, agents, and workflows and have a real POV
- Change Leader – You can rally teams, defuse resistance, and make innovation feel accessible
Outcome-Obsessed – You know that success isn’t just the tech—it’s getting teams to work smarter and faster
Channel Factory is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Channel Factory makes hiring decisions based solely on qualifications, merit, and business needs at the time. The company also has employee resource groups focusing on encouraging inclusion and diversity in the workplace, including an LGBTQ+ committee.
