Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Location: London (hybrid)
Employment Type: Permanent, Full-time
Role purpose
Provide the foundation for AI delivery: identifying where AI creates genuine value, monitoring, proving and recommending course corrections when initiatives underperform.
This role works closely with business teams, IT and delivery, bridging strategy and execution.
Key accountabilities
Discovery & opportunity analysis
Map end-to-end workflows with brokers and corporate teams and identify AI-focused process re-engineering opportunities
Produce clear business cases with explicit assumptions, risks, and expected outcomes
Make evidence-based recommendations on whether to build, buy, iterate, or stop
Measurement & benefits tracking
Define adoption, productivity, and value baselines that Finance will accept
Build and maintain dashboards reflecting real usage and outcomes, not vanity metrics
Risk, controls & governance
Support governance processes, risk assessments, and documentation
Ensure analysis enables responsible AI decisions
Insights & continuous improvement
Analyse model behaviour and user adoption patterns
Surface important findings about value realisation, adoption barriers, or unintended consequences
Enablement & communication
Produce clear guidance, training materials, and explanations that help users adopt AI effectively
Communicate findings confidently to senior stakeholders
Skills & experience
Demonstrable expertise in AI platforms and models
Strong quantitative analysis and problem-solving capability
Experience defining and tracking metrics for AI-enabled products
Track record supporting initiatives that moved from analysis into delivery
Comfortable challenging assumptions and presenting evidence to stakeholders
Experience working in regulated environments or under formal governance
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
