At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Job Title: AI Consultant – Agentic AI Platform (Cognigy)
Location: Global / Hybrid
Experience: 10–15 Years
Role Overview
Cognigy is seeking a Senior AI Consultant to lead enterprise adoption of our Agentic AI platform, helping customers design, deploy, and scale production-grade AI agents across mission-critical customer experience environments.
This role sits at the intersection of executive advisory, AI architecture, and platform delivery. You will work directly with CIOs, CTOs, and Heads of CX to translate complex business challenges into scalable Conversational, Generative, and Agentic AI solutions built on Cognigy’s platform.
You are not delivering prototypes—you are enabling governed, enterprise-grade AI systems that operate reliably at scale.
Key Responsibilities
- Architect and Deliver Agentic AI Solutions on Cognigy
- Design multi-agent systems using Cognigy’s orchestration, workflow, and integration capabilities.
- Build scalable Conversational and Generative AI use cases across voice, chat, and digital channels.
- Define agentic patterns (planner + specialist agents, tool-calling, human-in-the-loop models).
- Ensure enterprise-grade governance, observability, and lifecycle management.
- Own the Agent Development Lifecycle (ADLC)
- Lead customers through discovery, design, pilot/POC, deployment, and continuous optimization.
- Establish reusable best practices for scalable AI agent rollout across regions and business units.
- Drive performance tuning, evaluation frameworks, and operational readiness.
- Executive Engagement & Strategic Advisory
- Translate Cognigy’s technical capabilities into outcome-driven transformation narratives.
- Conduct architecture workshops and ROI sessions with executive stakeholders.
- Align AI initiatives with business KPIs such as containment, cost-to-serve, CSAT, and productivity.
- Product & Platform Influence
- Provide structured field feedback to Product and Engineering teams.
- Identify gaps in agent orchestration, governance, and integrations.
- Help shape the next generation of Cognigy’s Agentic AI platform capabilities.
- Strategic Deal Support
- Support enterprise sales cycles with customized demos, architecture deep dives, and technical validation sessions.
- Guide technical qualification and ensure solution feasibility at scale.
- Contribute to complex RFPs and regulated industry requirements.
Required Experience (10–15 Years)
- 10–15 years in enterprise SaaS, AI platforms, contact center technology, or digital transformation.
- Deep experience with Conversational AI, LLM-powered systems, or workflow automation platforms.
- Strong understanding of enterprise integrations (CRM, CCaaS, APIs, identity, data platforms).
- Proven experience engaging C-level stakeholders in AI transformation discussions.
- Experience delivering solutions in regulated environments (finance, healthcare, telecom) preferred.
Technical Expertise
- Knowledge of LLM architectures, RAG (retrieval-augmented generation), prompt engineering, and agent orchestration.
- Understanding of multi-agent systems and workflow-based automation.
- Familiarity with cloud environments (AWS, Azure, GCP).
- Experience building AI demos or prototypes in live customer environments.
- Awareness of AI governance, compliance, and ethical AI principles.
Leadership & Personal Attributes
- Executive-level communication and storytelling capability.
- Structured analytical thinker with strong risk mitigation skills.
- Ability to lead cross-functional collaboration between Sales, Product, and Engineering.
- Comfortable operating in fast-scaling, high-growth AI environments.
Education
- Bachelor’s degree in Computer Science, Engineering, Mathematics, or related technical field preferred.
- MBA or equivalent experience at the intersection of technology, strategy, and operations is a strong plus.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
