Agentic AI Transformation Lead
Location: London, UK
Full Time
Department: Technology
Summary:
eClerx is seeking an experienced Program Manager to support one of our premier clients—a leading global financial institution—on a multi‑year transformation initiative to integrate Agentic AI capabilities across their operations functions. In this role, you will join a 20+ member global eClerx team (NY, India, London) responsible for defining, launching, and scaling an enterprise‑wide Agentic AI program for this client. The Program Manager will partner cross‑functionally with Solution Architecture, AI Engineering, Advisory/Compliance, Operations, Development, and QA teams to influence strategy, ensure alignment, and drive successful end‑to‑end delivery.
Key Responsibilities:
Program Strategy & Foundations
- Contribute to the development of a comprehensive operational strategy for leveraging Agentic AI to drive efficiency, automation, and innovation across the client’s organization.
- Assist with detailed assessments of current-state processes, workflows, and systems to evaluate feasibility, risks, and potential ROI for Agentic AI integration.
- Partner with business and technical stakeholders to identify, qualify, and prioritize high‑impact Agentic AI use cases across operational functions such as reconciliations, client onboarding, loans, and equity trading lifecycle.
- Establish AI governance frameworks covering ethics, compliance, security, explainability, and model risk
Program Planning & Governance
- Oversee the end‑to‑end delivery of the Agentic AI program—from current‑state analysis and roadmap creation through pilot execution, user adoption, training, governance, and full enterprise roll‑out.
- Develop core program artifacts including program charters, operating models, delivery plans, status reports, and risk/issue logs.
- Ensure adherence to regulatory, security, and compliance requirements throughout the program lifecycle.
- Support the rollout of enterprise-level Agentic AI frameworks, standards, best practices, and delivery methodologies.
Stakeholder Engagement & Change Leadership
- Facilitate organizational alignment through interactive workshops, design sessions, and steering committees with business, technology, risk, and compliance leaders.
- Build strong, collaborative relationships with key business stakeholders to ensure they co‑own the AI solutions and participate in decision‑making throughout development.
- Communicate program updates, decisions, risks, and outcomes to senior client leadership with clarity and precision.
Execution, Delivery & Value Realization
- Identify cross‑workstream dependencies, proactively manage risks, and remove delivery obstacles using structured issue‑resolution approaches.
- Implement and monitor key performance indicators and value‑realization metrics to measure Agentic AI ROI and broader program impact.
Preferred Qualifications:
- Program or project management experience delivering large‑scale transformation initiatives within financial services or technology firms
Hands-on experience leading large-scale AI, data, or advanced analytics programs
Strong understanding of financial‑services operations and related workflows.
Strong understanding of AI/ML, GenAI, LLMs, data platforms, and cloud architectures
Familiarity with MLOps, model governance, data engineering, and AI lifecycle management
Proven ability to work effectively across business, technology, risk, and compliance teams.
Excellent communication and presentation skills, especially with senior stakeholders.
Expert level experience in program planning, governance, risk management, and reporting.
Strong analytical skills and the ability to assess processes for AI feasibility and ROI.
Familiarity with regulatory, security, and compliance considerations for AI solutions.
Experience producing clear program documentation and artifacts.
Bachelor’s degree in Business, Technology, or a related field.
About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
For more information, visit www.eclerx.com
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eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here
