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Shape the Future with Us
At Husqvarna Group, we believe that true innovation begins with bold ideas, thoughtful actions, and unwavering dedication. With over 300 years of pioneering spirit, we continue to push boundaries — not for the sake of change, but to make a meaningful difference for our customers, our teams, and the world around us.
Being bold means stepping outside our comfort zones, embracing new opportunities, and acting decisively. But we do so with care — always considering the impact of our actions and holding ourselves accountable to the highest standards. Our dedication fuels our progress. We work hard, stay passionate, and support one another to achieve shared success.
This is how we Win Through Culture — by living our values every day. If you're ready to be part of a global team that’s driven by purpose, innovation, and collaboration, we’d love to hear from you.
Your Role at Husqvarna UK
We are looking for a Service Coordinator to join our growing after sales and service team, reporting to the Service Centre Manager - South
Based in our Grays service centre, this is a full-time position with responsibility for the coordination and administration of all plant and machinery associated with the Husqvarna Construction service centres.
Key Responsibilities & Tasks:
Process job requests and work orders from customers and internal teams.
Schedule and coordinate service visits for field engineers or in-house technicians.
Maintain accurate service records, logs, and asset histories.
Generate and update service documentation (job sheets, inspection reports, certifications, etc.).
Track service jobs through to completion and ensure timely follow-up.
Arrange collection of customer machines for service and repair
Be the first point of contact for customer queries related to servicing, repairs, and job status.
Provide professional and timely responses to enquiries by phone and email.
Communicate service updates, ETAs, and job completions to customers.
Contact customers to book in HCS and HSC contract requirements for servicing of machines
Prepare job quotes and raise invoices using the company’s UpTool system.
Support credit control by flagging outstanding payments or service hold conditions.
Log parts used and liaise with procurement or stores to restock.
Ordering spare parts as required for internal jobs and logging delivery expectations
Collate service data and support in the preparation of KPIs and performance reports.
Feed into regional performance reviews with insights from service trends, customer issues, or engineer performance.
Assist the Service Centre Managers in implementing operational improvements or compliance processes.
Work closely with the Northern service team to ensure consistent admin support and share best practices.
Provide remote admin support to the Northern site when required (e.g., cover for absence, special projects).
What We’re Looking for
Strong organisational and time-management skills.
Excellent communication – able to deal confidently with customers and internal teams.
Proficiency with MS Office and service management software (e.g., Joblogic, BigChange, simPRO – or UpTool).
Ability to multitask and handle competing priorities calmly.
Strong attention to detail and process-driven.
Prior experience in a service admin or service coordinator role, ideally in engineering, construction, or equipment servicing.
Understanding of health & safety and compliance documentation (advantageous).
Experience working in a regional or multi-site reporting structure.
What We Offer
At Husqvarna Group, we’re committed to supporting our people with a benefits package that reflects our values and dedication to excellence. When you join us, you’ll gain access to a wide range of rewards designed to help you thrive — both at work and beyond.
Competitive Salary – Rewarding your skills, experience, and contributions.
Life Assurance – Coverage of up to 6x your annual salary.
My Husqvarna Benefits Platform – Your one-stop hub for exclusive employee perks, wellbeing resources, and discounts.
Cycle to Work Scheme – Save on bikes and accessories while promoting a healthy, eco-friendly commute.
Enhanced Family-Friendly Leave – Supporting you through life’s important moments
Comprehensive Health & Wellbeing Support – Including medical, dental, and mental health services.
Recognised for Excellence – Proud recipients of the Better Health at Work Award – Maintaining Excellence and Investors in People – Silver Certification.
Generous Holiday & Leave Policies – 25 days holiday plus bank holidays.
Pension & Retirement Plans – Company Matched up to 8%. Helping you plan confidently for the future.
Learning & Development Opportunities – Access to training, mentorship, and career growth programs.
Flexible Working Arrangements – Supporting hybrid work and flexible hours where possible.
Global Career Pathways – Opportunities to grow within a truly international organisation.
Last date to apply:
29 July 2025