Administrator

Job Description:

Administrator
Bupa, St Albans, Hertfordshire (AL1 2PS)
Permanent,

£29,300
Full Time (40 Hours) Mon-Friday (occasional Saturday, optional)

We make health happen:

This is an exciting opportunity for a highly motivated individual to work onsite for one of Bupa’s prestigious clients. You will be responsible for ensuring a range of Bupa Clinics UK services are delivered efficiently and in accordance with policy and procedure, all whilst providing an outstanding experience for our customers.

You will contribute as a support network in providing outstanding customer service to our customers every time they touch base with us.  

How you’ll help us make health happen:

·       Welcome each patient as they enter the Bupa Centre. Respond to all patients requests professionally and in a personable, accurate and timely manner 

·        Handle all patient interactions with the highest level of hospitality and professionalism, resolve patient complaints; assist patient in all inquiries in connection with clinic services and hours of operations 

·        Maintains data protection by following Bupa protocols  

·       Scheduling patient appointments 

·       Handle multi-phone line system, professionally answering calls, scheduling appointments, responding to email, and ensuring great communication with patients and staff. 

·        Ensure working & customer areas are always safe  

·        Financial administrative duties  

·        Accurate records maintained  

What you’ll bring:

·       Proven experience delivering exceptional, client focused customer service in person such as in retail, hospitality or in a similar role

·       Brilliant interpersonal and communication skills, able to quickly build rapport and put people at ease

·       Great time management and flexibility, you’ll need to switch tasks and support where needed throughout your shift

·       Excellent attention to detail, you’ll need to have solid computing skills and an understanding of the various Microsoft office packages

·       Previous administration experience is preferable but not essential 

Benefits:
 

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
 

·       Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell

·       Bupa health insurance as a benefit in kind

·       An enhanced pension plan and life insurance

·       Annual Bonus Scheme

·       Support with travel costs via a season ticket loan or cycle2work

·       Various other benefits and online discounts
 

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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