Administration Team Leader

Job Posting End Date: March 30

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

What will you be doing?

Administration Team Leader (Internally known as the Document Administration Team Leader)
Location: Dorking (4 days in office per week).

What will you bring?

As an Administration Team Leader you will proactively manage and develop the Document Administration team to ensure the smooth operation of the internal/external documentation at Unum. You will ensure performance targets and objectives are achieved, ensuring a quality service to internal and external customers.

In this role you will:

• Lead, coach and develop the administration team, ensuring appropriate training and development plans are in place to support individuals.
• Complete performance reviews and performance management processes – including monitoring of teamwork activity.
• Plan accordingly within the team to meet internal customer expectations, volume demand, quality and agreed service levels including identifying tools, resource and support required.
• Have strong relationship skills to collaborate and plan with stakeholders.
• Identify and drive forward initiatives to improve efficiency, quality, and customer service.   
• Maintain documentation for processes and procedures ensuring all documentation is accurate, current and controlled.
• Investigate and resolve all Risk Events, analyse, and document sequence of events and provide draft response, recommend corrective actions.
• Produce work activity MI and monitor work volumes and trends.

The Administration Team Leader will be able to demonstrate strong problem-solving skills, initiative, and decision-making ability. You will also have a strong understanding of GDPR and the protection of customer data.

The ideal candidate will have proven experience managing and leading teams to ensure the delivery of excellent customer service.

The successful Administration Team Leader can expect:

• Generous Bonus
• Company funded Health Cash Plan
• Pension scheme
• Life, medical and income Insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
• Salary sacrifice electric car scheme with free on site electric chargers.

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Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk.

Company:

Unum UK