Ad Product Quality Analyst

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

We are looking for a talented and experienced business and data analyst to join the Ad Product Quality team at Snap. As an Ad Product Quality Analyst, you will be responsible for growing Snapchat’s advertising business by solving tough customer challenges and identifying opportunities to improve the quality of our monetization product offerings. You will serve as the voice of our customers by bringing product expertise and a specific understanding of the challenges our advertisers face to cross-functional partners across Engineering, Product, Sales, and Support teams.

What you'll do:

• Leverage product expertise and technical skills to investigate, triage, and resolve technical issues preventing Snap’s customers from succeeding on our ads platform

• Support key advertising partners with overcoming technical challenges faced when onboarding, activating, or delivering ROI on the platform

• Write technical product and process documentation, organize training sessions, and design workflows that enable our Support teams to assist customers encountering challenges on the platform  

• Maintain a backlog of software bugs and product improvements, and serve as a customer advocate as you prioritize with Product and Engineering teams

• Partner with our Product Marketing, Sales, and Support teams to collect customer feedback and identify opportunities to improve our products

• Derive quantitative and qualitative insights into ads products usage, systems stability, and the customer experience. Produce trend analyses of common customer pain points coupled with actionable recommendations for addressing them

• Perform pre-release QA and UAT to ensure product releases and updates work as intended and do not disrupt the customer experience

Minimum qualifications

• Bachelor’s Degree in Computer Science, Advertising, or related areas of study, or full stack coding bootcamp certification, or equivalent industry experience

• 3+ years work experience in digital advertising operations,analytics, or a related field

• Experience in troubleshooting & resolving customer issues related to ad tech products and platforms

• Proficient in the use of  SQL for retrieving data from and  analysing complex datasets

Preferred qualifications:

• Experience working with advertisers, agencies, and other advertising partners, e-com sellers, influencers / creators

• Understanding of programmatic ad buying and auction marketplace dynamics; ability to draw inferences into how macro-level trends impact advertisers on a micro scale

• Experience working with Mobile Measurement Partners (MMPs); deep industry knowledge of attribution modeling for mobile app install advertising

• Advanced understanding of APIs and server integrations

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!