Post daily cash receipts, reconcile customer accounts, resolve unapplied cash and billing discrepancies, perform routine collections and customer communications, prepare AR aging reports, support month/quarter/year-end close and audits, and document/process improvements.
Key Responsibilities
B2B Collections & Portfolio Management
- Manage a large portfolio of commercial (B2B) customer accounts, proactively following up on past-due balances.
- Develop and execute collection strategies to reduce aging balances and improve cash flow.
- Maintain consistent communication with customers regarding outstanding invoices, payment terms, and account status.
- Partner with Sales, Account Management, Implementation, Legal teams to resolve payment delays and billing disputes.
- Work closely with Revenue and billing teams to understand full order-to-cash cycle to be able to identify and help resolve issues quickly.
- Identify root causes of delinquency and escalate issues when necessary.
- Able to read and understand customer contracts to determine if invoices are accurate
Cash Application & Account Reconciliation
- Apply daily cash receipts accurately and timely within NetSuite.
- Reconcile customer accounts and investigate discrepancies to ensure payments are correctly applied.
- Analyze and resolve unapplied cash, short payments, deductions, and billing discrepancies.
- Maintain accurate AR aging and account balances.
Reporting & Financial Close
- Review and analyze AR aging reports to prioritize collection efforts.
- Provide updates on high-risk or escalated accounts.
- Support month-end, quarter-end, and year-end close activities related to AR.
- Assist with internal and external audit requests.
Process Improvement & Operational Excellence
- Identify opportunities to improve AR processes, reporting, and collections workflows.
- Proactively recommend solutions to reduce past-due balances and improve DSO.
- Assist with documenting and standardizing AR procedures and best practices.
- Support initiatives to enhance automation, reporting, and efficiency within NetSuite.
Required
- 3–5+ years of Accounts Receivable experience, including B2B collections.
- Experience managing a large portfolio of customer accounts in a high-volume environment.
- Experience working with billing teams and revenue-related processes within the order-to-cash cycle.
- Familiarity with revenue recognition concepts and contract-based billing structures.
- Experience supporting invoice review, dispute resolution, or billing validation.
- Hands-on experience with NetSuite ERP or similar accounting systems.
- Proven ability to work independently and take ownership of account portfolios.
- Strong analytical and problem-solving skills with the ability to identify root causes and drive resolution.
- Excellent communication skills with experience partnering with Sales, Billing, and Finance teams.
Preferred
- German language proficiency (written and/or spoken).
- Experience working in international or multi-entity environments.
- Degree in Accounting, Finance, Business Administration, or related field.
Top Skills
NetSuite
Oracle
Quickbooks
SAP
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