Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team of 30 based in San Francisco’s Financial District, serving some of the world’s largest enterprises
The Finance & Billing Associate is responsible for accurate customer invoicing, accounts receivable tracking, and resolving billing issues to support the company’s financial health and reporting accuracy.
Key Responsibilities
Prepare, review, and issue customer invoices in a timely and accurate manner, following contract terms and internal policies.
Monitor accounts receivable aging, track overdue balances, and perform follow-ups on past-due accounts.
Research and resolve billing discrepancies, credits, and adjustments in coordination with finance, sales, and customer success.
Maintain detailed and organized records of invoices, payments, and billing communications in the finance system/ERP.
Reconcile billing data to the general ledger and assist with monthly close tasks related to revenue and AR.
Generate recurring billing and ad hoc billing reports for finance leadership and business partners.
Support implementation of new customers, pricing updates, and contract changes in the billing system.
Assist with internal and external audits by preparing billing and AR schedules and supporting documentation.
Help improve billing processes, documentation, and controls to increase accuracy and efficiency.
Qualifications
Bachelor’s degree in Finance, Accounting, Business, or related field preferred (or equivalent experience).
2- 6 years of experience in billing, AR, or general accounting, preferably in a corporate or SaaS environment.
Working knowledge of basic accounting principles and billing/collections best practices.
Experience using accounting or ERP/billing systems.
Strong attention to detail, accuracy, and organizational skills in a high-volume environment.
Excellent written and verbal communication skills, with a customer-service mindset.
Ability to manage multiple priorities, meet deadlines, and work collaboratively with cross-functional teams.
Benefits
Daily collaboration with founders, shaping the core product vision.
Exposure to and collaboration with design and research leaders at top global brands.
Competitive cash and equity compensation. Actual compensation packages are based on various factors unique to each candidate, including skill set, depth of experience, and certifications.
Outset is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, free from discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.
