Similar Jobs
Ankura is a team of excellence founded on innovation and growth.
This position supports our Finance team as part of the Ankura Business Services, our internal firm’s services function.
Role Overview
As a Credit Controller for the EMEA and APAC regions, you will play a crucial role in our UK Finance team, managing and credit control activities across multiple countries.
This position requires you to effective management of accounts receivable. You will also support the revenue cycle process as an Accounts Receivable Collections Specialist, focusing on the collection of outstanding and delinquent accounts. Your role will involve significant customer interaction, necessitating a strong customer-focused approach and a professional attitude.
Key Responsibilities
-
Take full ownership of credit control functions for owned accounts, ensuring accurate and efficient processing.
-
Manage the collection process to resolve delinquent accounts receivables through regular communication with customers, maintaining and enhancing customer relations.
-
Provide exceptional support to stakeholders, promptly resolving billing-related issues and maintaining clear communication with business owners and project managers.
-
Monitor outstanding debts, ensure timely collections, and maintain detailed records of all credit control activities.
-
Generate and analyse reports, track KPIs, and provide insights for process improvements.
-
Engage with customers and third-party payers via telephone and email to ensure timely collection of sales.
-
Work independently with project management teams for payment resolutions and maintain effective cross-functional relationships.
-
Update the status of outstanding accounts in the ERP system and assist with cash application tasks.
-
Participate in finance-related projects as assigned.
Requirements:
- Experience in high-volume collections in a consulting environment is essential.
- Strong knowledge of accounts receivable and collections procedures for EMEA APAC.
- Proficiency in Microsoft Office, particularly advanced Excel skills, and familiarity with ERP systems such as Workday is beneficial.
- Commitment to excellent customer service with experience in building customer partnerships. Exceptional interpersonal, verbal, and written communication skills.
- Ability to formulate action plans for collecting unpaid monies and solve problems efficiently.
- Detail-oriented, goal-oriented, and able to work independently with minimal supervision.
- Capable of meeting deadlines and achieving service level metrics.
Ankura is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Equal Employment Opportunity Posters, if you have a disability and believe you need a reasonable accommodation to search for a job opening, submit an online application, or participate in an interview/assessment, please email [email protected] or call toll-free +1.312-583-2122. This email and phone number are created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues unrelated to a disability, will not receive a response.
