Account Operations Manager (UK)

About Us: Scaler helps pave the way for a net-zero carbon future in the real estate market. Our innovative ESG software tools empower investors and fund managers with the insights needed to enhance asset performance and reduce environmental impact.

Role Overview: We are seeking for an engaged, dynamic Account Operations Manager to work with and manage the day-to-day relationships with our Scaler clients, real estate investors and advisors. The Account Operations Manager will collaborate cross-functionally to provide an exceptional client experience to Scaler clients from onboarding to management to renewal. The Account Operations Manager will implement best practices in strategic account management to ensure a seamless support model that strengthens trusted relationships with Scaler clients.

Responsibilities

• Deliver prompt and professional service to our Scaler clients through verbal and written communications

• Determine client goals, challenges, and data needs, while utilizing product and industry knowledge to optimize the client experience with the Scaler platform

• Proactively support the full lifecycle of the ESG data gathering and analysis process to meet our customer needs; manage large data sets

• Project manage, organize and prioritize requests and tasks to ensure timely and accurate responses to clients

• Develop and maintain positive working relationships with clients and other key partners

• Become a subject matter expert per Scaler, Commercial Real Estate Investment, and ESG; maintain an aptitude for learning

• Contribute to the overall Scaler partnership strategy

• Contribute to client service process optimization and resources, including updates to onboarding, feedback, tutorials, and other materials

Requirements

• Minimum 2 years of professional experience; strongly preferred business-to-business (B2B) real estate client/customer service experience; preferably consultative customer service experience working within the real estate, financial services, fund management, consulting, banking, and/or

• Expertise in ESG strongly preferred

• Bachelor's degree in Business, Real Estate, Sustainability, Marketing, or otherwise proven experience equivalent

• Advance Proficient in Microsoft Excel and PowerPoint

• Excellent data and project management skills

• Experience navigating and driving complex accounts of B2B SaaS solutions

• Consultative/value-selling, able to identify and articulate customer benefit

• Experience influencing stakeholders, including c-suite

Benefits

• Top-of-market salary and equity stake in the company

• 25 paid vacation days per year and the opportunity for more if needed

• We offer a hybrid work policy: 2 days working from home and 3 days in-office each week

• Four-month parental leave

• Annual personal development budget

• We are a global company with international entities, but we meet in person at least once a year

Why Scaler?

When you join Scaler, you will collaborate with a team of curious, sharp, supportive, and genuinely enthusiastic individuals about Scaler's product and unique value. Our people are  committed to making a positive impact on our customers' journey to achieving absolute zero carbon.