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About Us: Scaler is a purpose-built platform designed to simplify ESG for the real estate industry and drive meaningful progress. Created by a team with deep expertise in ESG, real estate, and tech. Scaler aims to help the industry set and achieve ambitious sustainability goals. The team is passionate about building a cutting-edge data platform that meets customer needs and supports a more sustainable, impactful future.
Role Overview: We are seeking for an engaged, dynamic Account Operations Manager to work with and manage the day-to-day relationships with our Scaler clients, real estate investors and advisors. The Account Operations Manager will collaborate cross-functionally to provide an exceptional client experience to Scaler clients from onboarding to management to renewal. The Account Operations Manager will implement best practices in strategic account management to ensure a seamless support model that strengthens trusted relationships with Scaler clients.
Responsibilities
Deliver prompt and professional service to our Scaler clients through verbal and written communications
Determine client goals, challenges, and data needs, while utilizing product and industry knowledge to optimize the client experience with the Scaler platform
Proactively support the full lifecycle of the ESG data gathering and analysis process to meet our customer needs; manage large data sets
Project manage, organize and prioritize requests and tasks to ensure timely and accurate responses to clients
Develop and maintain positive working relationships with clients and other key partners
Become a subject matter expert per Scaler, Commercial Real Estate Investment, and ESG; maintain an aptitude for learning
Contribute to the overall Scaler partnership strategy
Contribute to client service process optimization and resources, including updates to onboarding, feedback, tutorials, and other materials
Requirements
Minimum 2 years of professional experience; strongly preferred business-to-business (B2B) real estate client/customer service experience; preferably consultative customer service experience working within the real estate, financial services, fund management, consulting, banking, and/or
Expertise in ESG strongly preferred
Bachelor's degree in Business, Real Estate, Sustainability, Marketing, or otherwise proven experience equivalent
Advance Proficient in Microsoft Excel and PowerPoint
Excellent data and project management skills
Experience navigating and driving complex accounts of B2B SaaS solutions
Consultative/value-selling, able to identify and articulate customer benefit
Experience influencing stakeholders, including c-suite
Benefits
Top-of-market salary and equity stake in the company
25 paid vacation days per year and the opportunity for more if needed
We offer a hybrid work policy: 2 days working from home and 3 days in-office each week
Four-month parental leave
Annual personal development budget
We are a global company with international entities, but we meet in person at least once a year
When you join Scaler, you will collaborate with a team of curious, sharp, supportive, and genuinely enthusiastic individuals about Scaler's product and unique value. Our people are committed to making a positive impact on our customers' journey to achieving absolute zero carbon.
