Account Manager

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade.

We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global, and results-focused. You’ll find our 700+ team currently across 12 locations and 9 time zones.

The Role

Account Managers are the first point of contact for potential Pepperstone clients, making a vital impact right from the very first interaction.

Their key mission is to convert interested leads into active accounts, assist clients with funding their accounts, and expertly guide them as they embark on their trading journey.

Once trading is underway, they play a hands-on role in nurturing and managing the client relationship through this essential early stage.

Your key responsibilities will include:

• Effectively manage leads
• Convert leads to traded clients
• Assist clients with funding
• Assist clients with their trade related queries
• Effectively manage relationships with existing clients
• Assist your colleagues in a team basis anyway necessary
• Always adhere to compliance requirements
• Collaborate with other key internal departments, particularly operations and support
• Suggest innovation and improvement to the customer experience where necessary

About you

• Exceptional customer service & sales skills
• Exceptional written and verbal communication skills (including negotiation processes)
• Understanding of financial markets
• Ability to acquire new knowledge, skills, and abilities quickly
• Proficient numerical ability; be comfortable working with numbers
• Strong ability to work as part of a team
• Desire and passion for continuous learning, improvement, and innovation
• Ability to live the Pepperstone values
• Committed to ongoing learning and development

Desirable:

• Bachelor’s degree in finance, economics or similar would be highly desired
• Background working in sales would be highly regarded
• Experience with trading or learning trading strategies would be highly desired
• Experience with MetaTrader 4, MetaTrader 5, cTrader and Trading View softwares will be highly desired
• Fluent in both written and verbal English

Why you will enjoy working with us

• Competitive salary structure including company bonus scheme 

• Annual remuneration review 

• Employee referral bonuses for referring top talent to the company 

• Genuinely collaborative and friendly culture 

• Flexible and hybrid working 

• Remote working option - work from anywhere for up to 4 weeks per year 

• Ongoing personal development & learning opportunities 

• 3 paid volunteering days per year & Workplace Giving Program 

• 10 days of Company paid sick leave annually 

• Paid vacation annually 

• Employee monthly & quarterly recognition programs for outstanding performance and achievements 

• Frequent events and celebrations 

• Pension fund 

• Employee Assistance Program & Wellbeing 

• Comprehensive medical group insurance  

More About Pepperstone  

We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers and www.linkedin.com/company/pepperstone/ 

We understand it’s important to do due diligence on a prospective employer, see what our team are saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review. 

Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background. 

“We are a 2025 Circle Back Initiative Employer – we respond to every applicant”. 

We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible. 

Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity. 

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