Client Relationships
Develop and nurture strong relationships with corporate clients across select industries requiring serviced apartment accommodation.
Communication & Presentation
Manage all client communications with accuracy, including pre-arrival, amendments, and post-stay correspondence.
Accompany clients on property viewings as needed.
Partner Negotiation
Collaborate with property partners to uphold high service standards.
Negotiate confidently to secure the best outcomes for clients.
Detail-Oriented Service
Demonstrate a strong eye for detail in understanding and communicating property features, amenities, terms, and benefits.
Team Leadership & Collaboration
Lead and support 1–2 Account Support team members.
Work cross-functionally with partner relations and marketing teams to enhance service delivery.
Identify opportunities to improve systems and processes for a smoother guest experience.
Partner with business development on new account planning and growth strategies.
Networking
Represent the company at client and industry events during the week, with occasional evening commitments.
Requirements
Desired Experience & Skills
Minimum of 3 years booking management experience within corporate travel, serviced apartment agencies, or global relocation.
Demonstrable commitment to delivering exceptional, 5-star customer service through thorough research, continuous product knowledge development, and clear, consistent communication.
Proven ability to prepare quotations that simplify complex information, ensuring a smooth client engagement process.
Proactive in identifying discrepancies, resolving issues, and driving process improvements.
Skilled in managing multiple tasks simultaneously, meeting internal and external service level agreements efficiently.
Experience overseeing a pipeline of new enquiries and bookings, while providing guidance and support to an account management team member.
- Submit Your Application: Email your CV and cover letter to Gavin Pereira at [email protected]. The cover letter should summarise your relevant experience, skills and motivations for the role.
- Phone Interview: If successful, you will be contacted within 7 days for a phone interview.
- Assessment: Following the phone interview, if successful you will need to complete an assessment.
- In-Person Interview: If you pass the assessment, you will be invited to an in-person interview at our Hammersmith office during business hours.
Benefits
- Salary dependent on experience
- Annual Bonus Scheme
- 23 days annual leave plus bank holidays
- Day off for your birthday
- Well connected modern office with refreshments & events
- Health benefits scheme (including optical, dental, wellness allowance) EAP and retail discounts (after probation)
- Professional
development opportunities
- Collaborative and supportive team environment
- Opportunity to work with a growing company and shape its future
This
is a hybrid working role, normally working a minimum of 4 office days per week
in our Hammersmith HQ. However, during the probation period you will be expected to work 5 office days
per week.
The
office hours are 9am to 5.30pm (lunch is half an hour) Monday to Friday.
On
occasions you may be required to work outside these hours to fulfil your role.
No overtime is payable.
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