Account Manager

Hello! We're Teya.

Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.

At Teya we believe small, local businesses are the lifeblood of our communities.

We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.

We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.

We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.

Become a part of our story.

We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.

Your Mission 

• Build and maintain strong, long-term relationships with clients to foster trust and ensure customer satisfaction. 

• Identify opportunities for upselling, cross-selling, and expanding service offerings to maximize account potential and revenue. 

• Develop and implement strategies to maintain client loyalty, minimize churn, and foster long-term partnerships. 

• Track and analyze account performance, providing regular updates and reports to clients on key metrics and outcomes. 

• Gather client feedback and share insights with relevant teams to inform product development, service improvements, and customer-focused strategies. 

Your Story 

• Take genuine satisfaction in understanding and addressing client needs, ensuring they feel valued and supported, treating their goals and challenges as your own. 

• Proven experience in account management, sales, customer service, or a similar role. 

• Familiarity with managing multiple accounts and meeting revenue targets. 

• Proficiency with CRM software (e.g., Salesforce, HubSpot) and other account management tools. Basic knowledge of data analysis and reporting tools like Excel, Google Sheets, or BI software. 

• Strong verbal and written communication for client presentations, emails, and internal collaboration, Flexibility to adjust strategies and approaches based on client needs or market changes. 

• Ability to prioritize tasks, manage multiple accounts, and meet deadlines consistently. 

• Experience in upselling, cross-selling, and identifying growth opportunities within accounts. 

• Strong relationship-building abilities to maintain and grow client trust and satisfaction. 

• Self-motivation, accountability, and a proactive attitude in managing client relationships and responsibilities. 

The Perks

• AYCM Sporting Pass with access to hundreds of sports facilities across the country;

• Office snacks every day;

• Meal Voucher;

• Monthly Travel Pass;

• Health Insurance;

• Friendly, comfortable and informal office environment.

Teya is proud to be an equal opportunity employer.

We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.

If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.