Account Manager

WHAT WE DO

At Zero100, we’re mobilizing a radically new and diverse community of global operations leaders at the nexus of supply chain, technology, and climate change. Our members are pioneers in their industries; re-inventing the production, distribution, and consumption of physical goods on behalf of consumers around the world. C-level executives and their teams rely on Zero100’s proprietary digital operations assessments, content, events, and education platform to level-up the current and future generation of supply chain talent. With rapidly expanding headquarters in London’s Covent Garden, US offices in NYC, and remote teammates around the world, we’re proud to be backed by leading investors and supported by an impressive customer list including Unilever, Walmart, Google, Toyota, GM, Pfizer, 3M, Nike, and 50+ others.

WHAT YOU WILL DO

As an Account Manager at Zero100, you will be an integral part of the team focused on delivering an exceptional customer engagement experience, retaining and growing our partnerships with our existing Technology Customers, as well as securing new technology customers for future expansion. You will be responsible for managing a portfolio of our Technology Customers, CEOs, CMOs and CROs and their teams across leading Supply Chain technology providers, driving high engagement and collaborating closely with product and research teams to ensure our clients are deriving maximum value from our offerings. Your focus will be on understanding member priorities, aligning them with Zero100’s offerings, and continuously delivering value that supports their most important initiatives. Your goal will be to renew 100% of our existing Annual Recurring Revenue (ARR) and upsell existing accounts to expand Zero100’s reach, and to win several net new customers.

Key Responsibilities:

• Lead the engagement strategy for a book of business, ensuring customers are consistently realizing value from their membership and building long-term loyalty.
• Own Customer retention by driving proactive touchpoints, usage of our products and research, and alignment with evolving client needs.
• Manage commercial strategy, including renewals from beginning to end, and identifying and closing upsell opportunities
• Develop trusted relationships with senior executives (primarily at the C-level), becoming a thought partner and advocate for how Zero100 can support their goals.
• Partner closely with product, research, and delivery teams to customize engagement plans and ensure the right content and insights are delivered to each account.
• Regularly analyse engagement data, upsell trends and customer feedback to identify risk factors and intervene early to prevent churn and drive growth.
• Act as the voice of the customer internally, sharing feedback, surfacing trends, and helping prioritize improvements to our member experience.

• Proven experience in Enterprise subscription, research, or SaaS sales/Account Management, with at least 4-6+ years in a similar role.
• Track record of meeting and exceeding sales goals, including deals to large enterprises at the C-level.
• Experience working with technology providors in Supply Chain / Operations space
• Experience negotiating contracts with sophisticated procurement teams.
• Ability to develop warm client relationships, challenge client thinking, and create emotional connections during the sales process.
• Resourcefulness, resilience, and strong oral and written communication skills.
• Entrepreneurial spirit with a solutions mindset, willing to contribute to building a business.
• Ability to thrive in an ambiguous environment and persevere through challenges.
• Willingness to adapt and flex as the business evolves.

• Competitive salary and commission scheme
• Unlimited holidays
• Private healthcare & Life Insurance
• Enhanced pension
• Enhanced Parental Leave Policy
• Custom designed offices in central London with free breakfasts & snacks

Zero100 is an Equal Opportunity-Affirmative Action Employer, welcoming applications from individuals of all backgrounds. We embrace diversity and inclusion in our workplace.