Account Manager

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work. 

About The Opportunity

The UK&I Accounts team is looking for an Account Manager to be responsible for managing the customer experience and renewals within their assigned book of business.This role will be reporting to the Head of Accounts, UK&I. As a successful Account Manager you will be expected to:

• Work closely with the Accounts team to strengthen relationships, drive retention and upselling, ensure member satisfaction within the assigned book of business

• Lead, execute and own the renewal process for accounts within the assigned book of business

• Be an expert on portfolio-wide use cases, requirements, and success metrics, and how they map to the client’s key business objectives

• Be present during onboarding of named account members and build the relationship to create the highest level of member satisfaction

• Provide support to local Community Management teams by working with different departments to prioritise high-level items and escalated issues

• Engage with members post-sale, creatively add value throughout the lifecycle, and ultimately increase retention while reducing churn

• Increase member retention by conducting regular check-in calls, and perform quarterly meetings for health checks

• Act as the voice for Account members at WeWork, providing feedback to improve the member journey

• Team Player with self-awareness and desire to have a positive cultural impact at WeWork

Experience and Requirements:

• 4+ years in sales, account management or customer-facing capacity (e.g. AM, CSM, Relationship Manager)

• Experience in high growth SaaS is highly desirable

• Proven track record of hitting and overachieving retention targets

• Project management and business operations experience required

• Strategic and innovative problem solver and relationship manager

• Highly flexible and adaptable to continuous change and growth

• Problem solver who can independently translate high-level goals into actionable plans  

• Hard-working, self-motivated, dependable, organized and detail-oriented

• Ability to break down problems into manageable components and think through optimal solutions

• Strong generalist - highly competent with the ability to wear many hats

• Strong stakeholder management with an ability to grow and maintain internal and external relationships with clients & cross functional teams

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.