Account Manager

Job title: Account Manager

Location: London / Bristol- hybrid

Salary:  £55,500 - £65,000

Team: Customer Success

Reporting To: Senior Client Success Manager

Closing date for applications: Monday 24th February 2025

Kaluza reimagines energy to bring net-zero within everyone’s reach. The Kaluza Platform enables energy utilities to unlock the full value of a radically changing energy system and propel us to a future where renewable energy is sustainable, affordable and accessible for all. 

From automating and simplifying core operations including billing to create a lower-cost, higher-engagement experience, to optimising energy usage across smart devices in the home, we turn tough challenges into win-win-win outcomes for customers, suppliers and the energy system. 

We have a strong flexible, hybrid working ethos, we aim to be as flexible as possible to balance work with life. As a company we come together annually for our conference and end of year celebrations! 

What will I be doing?

As the Account Manager you will be responsible for building and maintaining strong relationships with key customers. Ensuring you support the customer needs and be their go-to person within Kaluza. This role requires someone that is customer centric and strives to deliver successful outcomes for customers by acting as a trusted advisor. As the Account Manager you will work closely with customers to understand their needs, provide solutions, and advocate for their success while collaborating with cross-functional teams within Kaluza.

Reporting to our Senior Client Success Manager,  you will have responsibility for the day to day management of our key customers. You will be responsible for leading the orchestration of internal stakeholders and being the voice of the customer within Kaluza.  

• Customer Relationship Management:
  Maintain strong, long-lasting relationships with key stakeholders across our customers' business. Serve as the primary point of contact for customers, addressing inquiries, concerns, and ensuring a positive overall experience.
• Customer Onboarding & Training:
  Support new customers through the onboarding process, ensuring a seamless transition from Sales to Customer Success. 
• Account Strategy & Success Planning:
  Develop success plans for each customer to help achieve their business goals using the company's products or services. Monitor and track the customers progress, adjusting plans as needed.
• Retention & Upselling:
  Identify opportunities to expand existing accounts by offering additional products or features that align with the customers evolving needs. Any additional work for customers will need to be documented using a SoW in conjunction with both the Product and Programme teams.
• Incident Resolution:
  Act as the customer liaison for Major Incident Support. Ensure senior engagement is managed both within Kaluza and with our customers.
• Customer Advocacy:
  Serve as the voice of the customer in product development, marketing, and sales strategy. 
• Cross-Functional Collaboration:
  Work closely with teams across the Kaluza business to ensure customer needs are met, and ensure the overall customer experience is consistent and positive.
• Performance Monitoring & Reporting:
  Track key performance, and report on a monthly basis in a reviews with the customer. Provide regular reports and updates to leadership on customer success metrics.

About You 

Ideally you’ll have/be

• Experience in leading and building relationships with key accounts or strategic customers.
• Experience and knowledge of the energy industry, working in software sales, consulting or in a relevant B2B organisation
• Experience in a role that demonstrates a customer centric focus
• Ability to communicate clearly and distill complex concepts into easy to understand points
• Comfortable speaking to senior leaders within our customer organisations
• A deep understanding of how to measure success. Experienced in utilising data to drive insights for customers and answer questions
• Comfortable working with the ambiguity that comes from working in a fast-paced environment and adaptable to changing market needs
• The ability to see issues before most people and act to ensure they are rectified. 

What will set you apart 

• If you are technically curious 
• If you have worked in an Account Manager role in a SaaS business.

Kaluza Values

Here at Kaluza we have five core values that guide us as a business: 

We’re on a mission, We build together, We’re inclusive, We get it done, We communicate with purpose.

Read more about our values over on our careers site.

From us you’ll get

• Pension Scheme
• Discretionary Bonus Scheme
• Private Medical Insurance + Virtual GP
• Life Assurance
• Access to Further - a Climate Action app
• Free Mortgage Advice and Eye Tests
• Perks at Work - access to thousands of retail discounts
• 5% Flex Fund to spend on the benefits you want most
• 26 days holiday

• Flexible bank holidays, giving you an additional 8 days which you can choose to take whenever you like

• Progressive leave policies with no qualifying service periods, including 26 weeks full pay if you have a new addition to your family 
• Dedicated personal learning and home office budgets
• Flexible working — we trust you to work in a way that suits your lifestyle
• And more…

Even better? You’ll have access to these benefits from day 1 when you join.

We want the best people

We’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.

Find out more about working in Kaluza on our careers page and LinkedIn.