The Account Manager Lead will manage client relationships, resolve complex client issues, support onboarding, and provide market insights to enhance Kody’s offerings. This role requires strategic planning and a proactive approach to meet client needs and contribute to the company's growth.
Kody, a fast-growing Fintech specialising in bringing online payments and better financial services to brick-and-mortar businesses, is seeking a highly motivated Account Manager Lead to join the team. Having completed Series A funding, Kody is poised for rapid growth and needs an experienced leader to manage and guide the Account Management team in line with its ambitious goals.
We are seeking a results-oriented, strategic, and experienced Account Manager to join our new Hong Kong team. This role focuses on client-facing responsibilities and will focus on fostering strong lasting relationships with our Enterprise clients.
As a key member of the Customer Success function, the Account Manager will also play a pivotal role in shaping processes and strategies to support Kody’s growth. This position may involve global travel a few times a year.
Responsibilities:
- Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions.
- Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling.
- Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements.
- Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody’s products.
- Streamline workflows and internal processes to enhance team efficiency while ensuring data security, compliance, and accurate record-keeping.
- Provide market insights and competitive intelligence to leadership, contributing to strategic planning and product development initiatives.
- English, Cantonese and Mandarin speaking, listening and reading skills are essential for this role
- At least 5 years of professional experience in a fintech, SaaS, or payment services company.
- Demonstrated problem-solving abilities, with a proactive and detail-oriented approach.
- Experience in a fast-paced environment, with the ability to manage multiple priorities.
- Proficiency in Google Workspace, Microsoft Office, and CRM software (HubSpot preferred).
- Willingness to travel globally as required.
- Flexible across time zones to support a global team.
- Lead a dynamic and innovative team in a rapidly growing company.
- Access to HKD$10,000 per year for Learning and Development.
- HKD$2,000 ‘Get Comfy’ allowance for items to enhance your work area.
- Competitive salary and benefits package.
- Opportunities for career growth in leadership and strategy.
- Collaborative, inclusive environment where your contributions are recognised and valued.
- Offsites to the EU, UK, or elsewhere in the world!
Kody London, England Office
London, United Kingdom
Kody Windsor, England Office
24-28 St Leonard Road, Windsor, United Kingdom, SL4 4HH
Similar Jobs
Big Data • Cloud • Software • Generative AI • Big Data Analytics
The Outbound Sales Development Representative will identify and reach out to new prospects via calls, emails, and LinkedIn to generate qualified opportunities for the sales team. The role involves maintaining a high outreach volume and collaborating with account executives to build the outbound playbook.
Big Data • Cloud • Software • Generative AI • Big Data Analytics
As a Strategic Account Executive, you will drive new business opportunities within Global 2000 companies, build relationships with key stakeholders, and collaborate across teams to enhance sales strategies. Your role involves executing solution sales tactics, generating pipelines, and establishing yourself as a thought leader in data solutions.
.png)
Greentech • Hardware • Internet of Things • Machine Learning • Software • Business Intelligence • Agriculture
The Business Development Executive at Halter will lead the company's expansion in South Canterbury by establishing connections with farmers, managing sales meetings, and building a sales pipeline. The role requires strong emotional intelligence, a passion for farming, and the ability to exceed sales goals, contributing to the transformative mission of Halter's technology in agriculture.
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
