The Account Manager Lead will manage client relationships, resolve complex client issues, support onboarding, and provide market insights to enhance Kody’s offerings. This role requires strategic planning and a proactive approach to meet client needs and contribute to the company's growth.
Kody, a fast-growing Fintech specialising in bringing online payments and better financial services to brick-and-mortar businesses, is seeking a highly motivated Account Manager Lead to join the team. Having completed Series A funding, Kody is poised for rapid growth and needs an experienced leader to manage and guide the Account Management team in line with its ambitious goals.
We are seeking a results-oriented, strategic, and experienced Account Manager to join our new Hong Kong team. This role focuses on client-facing responsibilities and will focus on fostering strong lasting relationships with our Enterprise clients.
As a key member of the Customer Success function, the Account Manager will also play a pivotal role in shaping processes and strategies to support Kody’s growth. This position may involve global travel a few times a year.
Responsibilities:
- Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions.
- Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling.
- Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements.
- Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody’s products.
- Streamline workflows and internal processes to enhance team efficiency while ensuring data security, compliance, and accurate record-keeping.
- Provide market insights and competitive intelligence to leadership, contributing to strategic planning and product development initiatives.
- English, Cantonese and Mandarin speaking, listening and reading skills are essential for this role
- At least 5 years of professional experience in a fintech, SaaS, or payment services company.
- Demonstrated problem-solving abilities, with a proactive and detail-oriented approach.
- Experience in a fast-paced environment, with the ability to manage multiple priorities.
- Proficiency in Google Workspace, Microsoft Office, and CRM software (HubSpot preferred).
- Willingness to travel globally as required.
- Flexible across time zones to support a global team.
- Lead a dynamic and innovative team in a rapidly growing company.
- Access to HKD$10,000 per year for Learning and Development.
- HKD$2,000 ‘Get Comfy’ allowance for items to enhance your work area.
- Competitive salary and benefits package.
- Opportunities for career growth in leadership and strategy.
- Collaborative, inclusive environment where your contributions are recognised and valued.
- Offsites to the EU, UK, or elsewhere in the world!
Kody London, England Office
London, United Kingdom
Kody Windsor, England Office
24-28 St Leonard Road, Windsor, United Kingdom, SL4 4HH
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