Account Manager

Company Description

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description

Reporting to the EVP, Client Management, as a Client Manager, you will be an integral central team member on our biggest Retail Performance account, a renowned British brand. Jellyfish supports clients across Media, Creative, Data and Technology, often in the same engagement, so it’s a huge opportunity to learn and be exposed to this breadth and depth.

 You will be an integral part of the Client Management community, and contribute to our global network of talented individuals who are dedicated to inspiring clients, partners, and each other through exceptional client management.

We are seeking someone who is operationally excellent; can support in bringing the best of Jellyfish capabilities to delivering on client business objectives, demonstrate how our work aligns with those objectives and bring the best of our thinking and capabilities to tackle these challenges.

Your primary responsibilities will include:

• Clearly communicate client business objectives, demonstrate how our work contributes to achieving those objectives, and identify areas for enhancement.
• Possess a strong understanding of our everyday Fundamental Tools, and their impact on the Jellyfish business, implementing changes that improve efficiency and overall success. Examples include: meeting agendas and contact reports, task management, effective communication and organization.
• Provide support on key accounts, in partnership with Client Partner + EVP overseeing the business
• Support in development of internal briefings and management of delivery vs. client expectations, collaborating with Capabilities to accomplish the objectives outlined in the brief. Your job will be to make sure work is being done on time, to standard, supporting the overall account goals as set out by the Client Partner/EVP 
• Operational excellence in day-to-day management of the account is critical in collaboration with Project Management (meetings, agendas, notes, deliverables, Financials etc)
• Focus on developing leadership skills to enhance team performance.

Qualifications

• Must have around 2+ years of experience working with paid media
• Passionate about fostering client success and building lasting partnerships.
• Possess a strong drive for continuous improvement.
• You love getting to know your clients, developing long-lasting relationships and adding value to their business.
• You are great at collaborating with team members to achieve common goals, valuing and respecting diverse contributions.
• You embrace challenges as opportunities and seek feedback to enhance your skills.

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Additional Information

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

💰 Reward: You'll receive a loyalty salary increase on your Jellyfish anniversary, in addition to our company-wide annual bonus.

💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.

📈 Growth, Your Way: Grow your career with one paid day each month for self-development and access to LinkedIn Learning with unlimited online courses.

👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [email protected].

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